Item: Tipalti
Rating: 8
Author: Verified User

Overall Satisfaction with Tipalti

Use Cases and Deployment Scope

Tipaliti is our primary method of processing invoices from vendors. We use it to process invoices, code them to the appropriate expense account and department, and process payments. Tipalti has drastically helped streamline our AP process. The automated coding functions have saved me and other staff a lot of time considering we process close to 200 invoices a month. Its integration with NetSuite has been pretty seamless and Tipalti support has been able to help address any sync issues that have come up. Also, the approval process is convenient for the approvers as it allows them to approve invoices through their email notification or via the AP hub. I would definitely recommend Tipalti to my peers.

Pros and Cons

Pros

The automated coding functionality that learns how to code them correctly
The updates that they release address needs that me and my team have requested. For example they just added the ability to change approvers without retracting the invoice
Convient approval process. Invoices can be approved in the AP hub or through email notifications

Cons

The ability to batch multiple invoices to download the pdf invoices. Currently we can only download one at a time
The ability to download an export of bill details with the ability to choose the columns I want to include. Currently, I'm not able to choose the columns and cannot add columns like the Alias name.
The ability to retract batched payments that have been sent for approval. Currently once it has been batched the approvers need to reject it if we want to make adjustments.

Return on Investment

It has save the time a lot time by improving the efficiency of the AP process especially given that we process around 200 invoices a month
It has helped with foreign currency transactions by automatically making the conversations and processing those payments
Because they can process many different types of payments like ACH, wire transfers, and checks and serves as a one stop shop for processing AP

Usability

The automation of the Accounts Payable and Payments workflows have been very helpful for scalability and efficiency. The only issues I have seen on the AP workflows have been around retracting invoices after they sync with our ERP and resubmitting. This usually causes sync errors due to duplicate invoice numbers. And on the payments side, there does not seem to be the ability to retract a batched payment that has been sent for approval. The approvers must reject it.

Alternatives Considered

BILL

I had limited use of Bill.com before my company made the switch. However, a big point of emphasis was the ability to sync the pdf invoice to our ERP when the invoices are synced over.

Key Insights

Do you think Tipalti delivers good value for the price?

Not sure

Are you happy with Tipalti's feature set?

Yes

Did Tipalti live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Tipalti go as expected?

Yes

Would you buy Tipalti again?

Yes

Other Software Used

NetSuite ERP, TravelBank, FloQast

Likelihood to Recommend

Tipalti is well-suited for processing a high volume of invoices because it can automate the coding saving the team time. This makes it very scalable for growing companies. They have released a credit card functionality, but it seems like it may still need to be developed a little more before we consider switching.

Tipalti Feature Ratings

Comments

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My Experience with Tipalti

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