Topdesk, a program that’s not only TOP, it’s Topnotch
June 16, 2023

Topdesk, a program that’s not only TOP, it’s Topnotch

River Van der Velden | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with TOPdesk

At the moment I am using topdesk as an operator, i am inplanting the facility, safety and quality pages of Vos Logistics Distri . I am using it every day and many little problems are helped by TD. It provides an huge amount of information and helps our company members filling in forms, placing orders ect.
IT, management, facilities, customer service. Director assistants, ect ect.
  • Providing information
  • Giving the possibility of making forms
  • Providing a sharp looking software portal
  • The looks of knowledge base in real time, a bit old fashion style
  • The options of writing in a “tegel” there should be more space
  • Soon we will be at the point of going online with our specific TD page, I am sure it will bring the right information to our workers so that they can do there job even better
It’s definitely easy to use, that would be the best example of what the main positive thing is about TD
I like the software

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

Yes

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

It’s just an easy and handy portal for members of the company which provides (if operated well) all the relative information. If you learn how to operate the program properly it has an unlimited amount of options to create a personal portal

TOPdesk Feature Ratings

Organize and prioritize service tickets
10
Expert directory
10
Service restoration
10
Self-service tools
10
Subscription-based notifications
10
ITSM collaboration and documentation
10
ITSM reports and dashboards
10
Configuration mangement
10
Asset management dashboard
10
Policy and contract enforcement
10
Change requests repository
10
Change calendar
10
Service-level management
10