Item: TOPdesk
Rating: 9
Author: Verified User

Use Cases and Deployment Scope

Change management - meetings / RfC’s
requests and questions of employees - incident management and all the folloup’s. Also major incident management when you escalate.
Problem management and part-problems to solve the issues

Users and Roles

All kind of business functions, from technical services, to facility management, to ICT, to project management.

Pros and Cons

Change management has a good overview who needs what to do
Communication through email when nessecairy
POssibilities for reviews and review building is very easy

Look & feel
we use problem management for point of improvement. This could also be a seperate topic
Less use of mouse and more with keyboard

Return on Investment

Better coorporation between different departments
increased efficiency
Helps keeping overview

Alternatives Considered

No other comparisons..

Support Rating

Only experience with support on building the new SaaS Topdesk. So far the support was very helpfull

Likelihood to Renew

We are renewing at this moment

Key Insights

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

Yes

Did implementation of TOPdesk go as expected?

I wasn't involved with the implementation phase

Would you buy TOPdesk again?

Yes

Likelihood to Recommend

Easy to use, much possibilities within the system. Reports are very easy to build. We also use it for logging all different kind of scenario’s, but for major incidents is it very helpfull.
I am just a short user - half a year, but allready understand the system well, without much explanations.

Very happy to use TOPdesk

Overall Satisfaction with TOPdesk