Item: TOPdesk
Rating: 7
Author: Verified User

Use Cases and Deployment Scope

At the moment we use TOPdesk for our IT-servicedesk. Our collegae’s can ask us to help them with their problems.

Users and Roles

20 - IT service management, IT Application management are the functions whom use the application. All the co-workers in the organisation are able to consult TOPdesk for the library. In this library the can find self guide instructions so that they can manage their own issues when working in the systems we use.

Pros and Cons

Insight in current work load
See what other collegae’s have searched for

Because there are so much functions jou can lose yourself in the possibilities

Return on Investment

The first responses to the self service portal is very good
IT-service management is in control

Alternatives Considered

ManageEngine ServiceDesk Plus

Beter at dash boarding and overall connectibility

Support Rating

The implementation was a very easy step to accept and to start working with TOPdesk.

Likelihood to Renew

The first months have given us so much insights and better understanding of all the questions is was worth the effort te make the transition

Key Insights

Do you think TOPdesk delivers good value for the price?

Yes

Are you happy with TOPdesk's feature set?

Yes

Did TOPdesk live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of TOPdesk go as expected?

Yes

Would you buy TOPdesk again?

Yes

Likelihood to Recommend

We are very pleased to be using TOPdesk, is helps our IT-servicedesk in managing all the issues that co-workers might have.

A very happy user, even after only 4 months in use

Overall Satisfaction with TOPdesk