Easy to use and to navigate, good amount of features and capabilities
November 24, 2020
Easy to use and to navigate, good amount of features and capabilities
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
One place to gather and review customer data with added business intelligence. Not just a repository of data but a live platform that give you the pulse of the customer portfolio while offering sophisticated information and a 360 customer view.
- Friendly UI
- Easy to navigate
- Option to add the personal sentiment
- Reports can be more informative or easy to navigate
- Lots of features are hidden or not clear what exactly they do
- Bccing customer emails to touchpoint@totango.com can be tricky as account with similar names often messed up
- Helps with being proactive with customer engagement
- Good notice of declining customer health
Do you think Totango delivers good value for the price?
Not sure
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes