Totango: The Customer Success Managers’ Lifesaver
August 17, 2021
Totango: The Customer Success Managers’ Lifesaver
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango is being used as a way for us Customer Success Managers to easily make sure that clients are onboarded and adopted properly. For the business, I think it helps eliminate any critical accounts and prevent churning because we’re able to monitor and take action if needed. It also helps us properly manage our tasks and objectives through tasks and touchpoints.
- Task management
- Project management
- Account management
- I would like it if information could be visible in one platform when integrated with other programs like SFDC.
- Better customer adoptions trends
- Better customer/account monitoring
- Better retentions turnouts
- Salesforce Nonprofit Cloud
I think Salesforce is pretty limited based on its platforms and tools whereas, Totango is great and very helpful as a Customer Success platform. Salesforce, for me, is more sales-oriented. And it’s also more complicated than Totango.
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
Yes
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes