Totango has revolutionized our client engagement!
January 14, 2022
Totango has revolutionized our client engagement!
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Totango
Totango has completely revolutionized how we approach customer onboarding and adoption of our product. Where we once had to guess at how well customers were adopting us, we're now able to get a bird's-eye view regarding usage, which in turn allows us to automate our processes regarding account health. It helps us stay organized, prioritize, and focus on what's really important, which is profoundly useful for my team of 11 working with over 2,600 clients.
- Tracking usage metrics
- Generating reports of various customer segments
- Automating processes
- Allowing for tasks to be prioritized in an easily visible way
- Early warning system - identifying clients that are at risk of churn
- Customer segmentation for outreach - improving overall lifetime retention
Do you think Totango delivers good value for the price?
Yes
Are you happy with Totango's feature set?
Yes
Did Totango live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Totango go as expected?
Yes
Would you buy Totango again?
Yes