TriNet is a solid HR and Payroll partner for our business
March 01, 2019
TriNet is a solid HR and Payroll partner for our business
Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with TriNet
We use Trinet across our organization because we do not have an in-house HR department.
- TriNet does a good job of communicating local employment law and policy changes.
- TriNet offers HR-related webinars that are relevant and full of good, useful content.
- TriNet is responsive to feedback from its clients. We appreciate the attention that has been given and the efforts to resolve any issues our company has experienced. We have found Trinet to be very committed to client satisfaction.
- TriNet's employee website has evolved into a useful tool for finding HR and payroll-related information.
- I appreciate the availability of the in-house counsel to provide general feedback on legal questions. It doesn't replace our own lawyer but it is a great starting point to have.
- TriNet's benefits tool has improved recently and lays out the financial implications of company options during open enrollment in a way that facilitates management's decisions.
- I would like to see better formatted accounting reports for the monthly payroll.
- One-on-one website training would be helpful. Once I find areas of the website they tend to be useful, but that doesn't help until I know they are there.
- We have experienced some back-end issues. Some have been resolved quickly, but others seem to take longer than necessary to resolve. For example, one issue took 10 months to resolve and there wasn't proactive communication about the status over that period.
- TriNet helps us to focus on the numbers of running our business by taking care of the payroll and benefits information for us. This is a time-saver for us, and one that we highly value.