TriNet empowers employees at Numly™, Inc.

The Solutions Center experience is very fragmented when it comes to partner processes and also specialized processes within TriNet such as Path Act support, etc. Every request is ticketed very quickly and routed to different teams but the response times vary significantly. Many a time, TriNet Support teams are unwilling to take a position or provide guidance as it relates to Partner offering. Perhaps more education is needed to support better experiences for customers.

I can definitely get most of my work done quickly. However, getting our employee questions answered in a timely manner is a challenge.

TriNet is well suited for companies that want to bring a more friendly experience to their employees and provide a rich set of benefits options for employees, including voluntary benefits. Although TriNet tries to market industry-specific offerings, customers see very little differentiation as the technology platform is still very horizontal and the cost benefits across their vertical offerings are not obvious. It definitely helps TriNet to segment customers into groups and create different actuarial models for different verticals. As a customer, it is not obvious what the vertical benefits are ... other than we are only eligible for this package and not the other packages. TriNet needs to market and message customer benefits in terms of costs and value in terms of these vertical offerings.