oXya US HR Review - good needs some work
Updated June 04, 2021

oXya US HR Review - good needs some work

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with TriNet

It is currently being used as a HRIS which also processes our payroll and benefits administration. Technically the entire organization is using it, but it is mainly being used for HR purposes. It helps to take a large load of work off of myself (HR) by doing the payroll and benefits administration.

Pros

  • Maintaining employee Information.
  • I-9 work authorization forms.
  • Reports.
  • Benefits administration.

Cons

  • PTO requests and balances reporting.
  • Employee work history descriptions.
When assigned a specific representative, the customer service is great. A call or email to Will Biggs is quickly responded to and taken care of in timely fashion. However distribution emails never get responded to, unless it is after multiple days. The online chat feature is also very good, but needs some work in the sense it only gives you 3 options of topics.
Platform isn't the most user friendly, the mobile app does crash from time to time, but overall it is manageable.
  • Saves HR time from administration of benefits and payroll.
Assisted in any COVID-related LOAs.
ADP payroll/PTO processing was easier to understand for the regular employee
Managing I-9 forms is done very well, with constant updates of upcoming expiration dates. However, TriNet needs some work when it comes to how their time off requests and balance reporting are done. It only updates once a month and doesn't accurately track the PTO until that update.

TriNet Feature Ratings

6.6
Employee demographic data
9
Employment history
4
Job profiles and administration
8
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
5
Organization and location management
5
Compliance data (COBRA, OSHA, etc.)
8
9.3
Pay calculation
10
Off-cycle/On-Demand payment
8
Benefit plan administration
10
Direct deposit files
10
Salary revision and increment management
9
Reimbursement management
9
3.3
Approval workflow
7
Balance details
2
Annual carry-forward and encashment
1
5.4
View and generate pay and benefit information
9
Update personal information
5
View job history
2
View company policy documentation
5
Employee recognition
6
Asset Management ()
Not Rated
8.0
Report builder
8
Pre-built reports
8
Ability to combine HR data with external data
8
Integration with other HR capabilities ()
Not Rated
Not Rated
Performance plans
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Review reminders
Not Rated
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
8.0
New hire portal
8
Manager tracking tools
Not Rated
Not Rated
Corporate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Job Requisition Management
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Applicant Tracking
Not Rated
Notifications and Alerts
Not Rated

Using TriNet

85 - 5 - HR and Sr. Management - reports/administration
10-15 - Lower Management - They approve PTO
50-60 - All other employees - submitting PTO and any Benefits actions; employee actions in self serve portal
we dont have any in-house trinet support; we only have a account representative, Will Biggs
  • PTO
  • Payroll
  • Benefits
  • tracking all non-PTO time off
  • LOA
  • custom built reports
  • Performance Reports
  • Expenses
Trinet does a lot of work for us in regards to payroll and benefits and alleviates a lot of workload on our internal operations team.
Microsoft 365 (formerly Office 365), Concur Travel and Expense

Evaluating TriNet and Competitors

Not Sure
  • Product Features
  • Product Usability
decision was made prior to my joining oXya. I inherited the system.
would evaluate and decide same way as previous.

TriNet Implementation

I was not apart of the company during the time of implementation
  • Don't know
  • n/a

TriNet Training

  • no training
Yes it was; ideally i do not recommend it but if needed its doable

Configuring TriNet

it seems that it cannot be adjusted or changes once set.
None at this time
none that I was a part of

TriNet Support

ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Not kept informed
I believe it was purchased so we can have a dedicated representative to help us with any issues.
Yes - yes it was. however I cannot overstate how helpful Will has been in the past for many different issues and concerns.
Any and every time I contact Will. quick and responsive, great follow-ups. Will Biggs, without him oXya's experience with trinet would be SEVERELY different.

Using TriNet

ProsCons
Easy to use
Technical support not required
Consistent
Quick to learn
Familiar
Unnecessarily complex
Cumbersome
  • Viewing Employee Info
  • Verification of I-9
  • Registering for Benefits
  • Employee Historical Data
  • Building Custom Reports
  • Up to date PTO balance reporting
Yes - similar to the web portal, but updates less often from what i have heard.

TriNet Reliability

I didnt understand what it was asking.
The system is self-serve portal. for employees or admin, its always available. the support team is also always available.
no major issues, a few small minor inconveniences that can be changed

Integrating TriNet

Relationship with TriNet

n/a; before my time
n/a before my time
unknown; before my time

Upgrading TriNet

Comments

  • Kimberly Runyen | TrustRadius Reviewer
    Kimberly Runyen
    (Vendor Representative) commented 4 years ago
    Thank you for your feedback and the kind words on Will Biggs. We will escalate your concerns to our appropriate internal teams.

More Reviews of TriNet

  1. Home
  2. HR Management Software
  3. TriNet Reviews
  4. User Review of TriNet