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A Support Team to be Admired
April 21, 2023

A Support Team to be Admired

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Premium Product Profile
  • Review Sourcing Campaigns
  • Intent Data

Overall Satisfaction with TrustRadius for Vendors

We consider TrustRadius among our primary channels on which we display our numerous product listings. The TrustRadius platform enables us to provide granular details about our products and also enables our customers to share their experiences with their peers, all within the same listing. The content of customer reviews, combined with the details of our listing, contributes greatly to our SEO efforts. Achieving Top Rated distinctions that TrustRadius offers has helped us differentiate ourselves from competitors as well.
  • Intent data integrations are available
  • Review generation services are effective
  • Available categories align with our products' functionality
  • Vendor portal interface sometimes toggles between the new interface and legacy interface, such as when editing a listing. This may be a soon to be resolved bug though
  • Category ranking reporting could be improved
  • While difficult to quantify the value of the intent signals we receive directly from TrustRadius, it is safe to say our match rates have improved since introducing intent signals from TrustRadius.
We use TrustRadius intent data to more accurately match qualified accounts in our ABM tool for our sales teams to then reach out to the most qualified prospects.
The depth of TrustRadius review content enables us to select from a larger selection of customer quotes, whether we use that content on social, in ebooks, whitepapers, data sheets or in sales conversations. There is often more substance to choose from in TrustRadius quotes as compared to other review sites.
My experience with TrustRadius' support team has been outstanding. Account reps are quick to respond to emails and are well-informed on TrustRadius' many offerings. They are communicative and able to break down the nuances of the TrustRadius platform for everyone on the team to understand. They are also personable and easy to work with.
TrustRadius' support team is significantly more engaged than that of their larger competitors. The personalized experience I've received from the TrustRadius team is far beyond what I've received from some of their larger competitors like Capterra.

Do you think TrustRadius for Vendors delivers good value for the price?

Yes

Are you happy with TrustRadius for Vendors's feature set?

Yes

Did TrustRadius for Vendors live up to sales and marketing promises?

Yes

Did implementation of TrustRadius for Vendors go as expected?

Yes

Would you buy TrustRadius for Vendors again?

Yes

TrustRadius has had a measurably positive impact on our SEO, and the level of detail found in TrustRadius reviews contributes greatly to the social proof our prospects are looking for prior to buying from us. The review collection services offered by TrustRadius are also very effective and have generated many reviews for us across our product listings. If you are a vendor with many listings, it can be difficult to stay on top of managing them all on TrustRadius. However, that is an inherent obstacle to having many products to offer in the first place. Ultimately, as TrustRadius continues to grow its user base, you can reasonably expect your prospects to have made a stop here before continuing on to your website or your competitors. So, I would highly recommend listing your products here whether you opt for a premium listing or not.