Great way to increase your product visibility
July 07, 2023

Great way to increase your product visibility

Eleonora Grinenko | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Modules Used

  • Premium Product Profile
  • Review Sourcing Campaigns
  • Custom Questions
  • Intent Data

Overall Satisfaction with TrustRadius for Vendors

We use TrustRadius for Vendors to generate customer reviews for several reasons, including getting customers' feedback, building customers' testimonials library, identifying prospects for case studies, and promoting our solution as an alternative to our competitors also listed on TrustRadius. We have been using TrustRadius for Vendors for several months and have generated about 13 customer reviews so far. Our product is complex and requires professional implementation. We are still figuring out the proper model for the interview generation campaigns. Unfortunately, our business unit has a startup mentality in a big corporation setup, and we do not have proper support for this product, such as a customer success team that can help us out with this project.
  • The ability to add your content, such as demos and promo videos
  • Intent data showcases the interest in our product category
  • Detailed reviews
  • To my understanding, some of the functionality features were suggested by the first vendor in the category, and sometimes the comparison with our product is not in our favor and affects the rating
  • Have the stats of campaign execution available in the portal
  • Generating some testimonials
We use intent data for sales outreach and digital advertising
I would want more guidance on review generation campaigns and more frequent touch points.
We went with TrustRadius for Vendors because our Account Manager was very engaging compared to Capterra and G2. I reached out to Capterra several times, and no one even responded. G2 sales pitch was weak and in my perception, TrustRadius for Vendors functionality is more advanced than theirs.

Do you think TrustRadius for Vendors delivers good value for the price?

Not sure

Are you happy with TrustRadius for Vendors's feature set?

Yes

Did TrustRadius for Vendors live up to sales and marketing promises?

Yes

Did implementation of TrustRadius for Vendors go as expected?

No

Would you buy TrustRadius for Vendors again?

Yes

Well-suited for "mass-market" (with customers not limited by industries) solutions with a big customer base and/or customer success team in place.