Twilio Reliable.
January 04, 2024

Twilio Reliable.

Merton Hamilton | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Modules Used

  • Programmable Voice
  • Programmable SMS

Overall Satisfaction with Twilio

We currently use Twilio Sendgrid, programmable voice, and SMS in our current Fintech solution. The programmable voice was part of our IVR setup, which proved more stable than our previous service provider. Also, Twilio Sendgrid & SMS is a reliable service for our alert engine module, ensuring our clients are notified promptly based on their configuration.
  • Products
  • Customer Support.
  • Documentation
  • Customize reporting
  • Improved deliverability.
  • Customer satisfaction.
Three (3) - Voice, SMS, and Email, so far based on our solution Twilio covers most of the channels we need to utilize.
Twilio services cover most of our clients in different geo-locations.
Service is reliable; I can't recall having to open a support ticket.

Do you think Twilio delivers good value for the price?

Yes

Are you happy with Twilio's feature set?

Yes

Did Twilio live up to sales and marketing promises?

Yes

Did implementation of Twilio go as expected?

Yes

Would you buy Twilio again?

Yes

Email & SMS alerts.