Overall Satisfaction with Twilio
We are using Twilio to communicate via SMS to partners and employees. It give us a way of managing texts from specific groups to select groups as well as individuals. It helped us automate the process, rather than relying on mobile phone carriers and their networks. For us, this is a perfect solution.
- Easy to implement
- Reliable
- retainable
- Deliverability can go out, but it seems to be rectified quickly.
- Outage notifications would be helpful for administrators to be able to disable the service during an outage, so the issue does not compound.
- Reduces time
- Consolidates many tasks into one partner