Honest Feedback on UKG Pro
November 12, 2022
Honest Feedback on UKG Pro
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro
It is used as our person of record system, recruiting, onboarding, talent management, compensation management, and other areas. It organizes all of our people's data to report on and store electronically. It allows us to perform our performance review assessments electronically. It is used to track applicants through the recruiting process, make hiring decisions, and have that information flow along the process. Onboarding helps us manage the employee documents pre-hire so they are ready when they are hired.
- Store and track employee data
- Create and distribute employee surveys
- Process payroll accurately
- Configure data tracking to be company-specific
- Reporting across all modules together
- Configuration within Performance
- Configuration within Recruiting and Onboarding
- Increased employee engagement
- Manage HR activities within one platform
- Saves time by allowing users to enter changes with approvals if necessary
- Enterprise eTIME and by ADP
Far more flexibility, better customer service.
Do you think UKG Pro delivers good value for the price?
Yes
Are you happy with UKG Pro's feature set?
Yes
Did UKG Pro live up to sales and marketing promises?
Yes
Did implementation of UKG Pro go as expected?
Yes
Would you buy UKG Pro again?
Yes
We have centralized the actual processing of payroll across multiple sites. We have been able to administer performance reviews for all necessary groups of associates.
UKG Pro Feature Ratings
UKG Pro Support
Pros | Cons |
---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
We did not purchase premium support.
Yes - Yes, UKG is typically quick to respond to issues in the system.
If UKG is unable to get the system configured the way we would need it, they have a Share Ideas portal that allows UKG customers to share desired enhancements to the product. It seems that UKG really takes these ideas into consideration when creating future enhancements.