Item: UKG Pro
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

QSAC is using UKG Pro (formerly Ultimate Software UltiPro) platforms across the agency, including the core HR system, payroll, performance management, and ATS.

Pros and Cons

Have an excellent customer service response
Managed to bring various platforms together
Implementation team was easy to work with
Learning University is also a plus

The need to do a better deep-dive during the sales process; we spent probably over an additional $150-200K in customizations, which were determined during the go-live process. This should have been determined prior to the sales agreement.
The customization turnaround time takes longer than expected, especially for such a large company.
The need to improve their OSHA tracking and benefits platforms.

Return on Investment

We were promised to see a savings of at least 1-2 FTEs in the HR/payroll department, but after four years, we have yet to see it; unfortunately our cost have risen.

Alternatives Considered

FinancialForce HCM, Paypro Workforce Management and Datamatics RPA TruBot

Since FinancialForce was no longer going to support the HCM platform, we were forced to look for other options, and it did not support putting HR and payroll under one system. We thought UKG Pro (formerly Ultimate Software UltiPro) was going to be more robust.

Performance

Reports take time to generate and B is confusing when trying to find certain field to add to the report. It takes longer than expected to build our report because it is not always user friendly.

Support Rating

The support responds within 24 hours, but if a customization is required, this could take up to four to six weeks to even start, let alone test and go live.

Exceptional Examples of UKG Pro Support

The implementation team we had was always quick to respond and understanding. Our current customer service contacts are always there for us, no matter what we ask. During the beginning days of the pandemic, UKG Pro (formerly Ultimate Software UltiPro) donated travel-size hand sanitizers to our staff.

Likelihood to Recommend

Their core platform gives a lot of options for a lot of information. They are in the process of improving their time and attendance platform through the merger. They are excellent in identifying problems and coming up with solutions. During implementation, the senior managers need to listen to the customer and not be rigid on the deadline when UKG Pro (formerly Ultimate Software UltiPro) is late in putting together the initial project specs.

You're going to end up loving the product!

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)