You're going to end up loving the product!
February 19, 2021
You're going to end up loving the product!

Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)
QSAC is using UKG Pro (formerly Ultimate Software UltiPro) platforms across the agency, including the core HR system, payroll, performance management, and ATS.
Pros
- Have an excellent customer service response
- Managed to bring various platforms together
- Implementation team was easy to work with
- Learning University is also a plus
Cons
- The need to do a better deep-dive during the sales process; we spent probably over an additional $150-200K in customizations, which were determined during the go-live process. This should have been determined prior to the sales agreement.
- The customization turnaround time takes longer than expected, especially for such a large company.
- The need to improve their OSHA tracking and benefits platforms.
- We were promised to see a savings of at least 1-2 FTEs in the HR/payroll department, but after four years, we have yet to see it; unfortunately our cost have risen.
Since FinancialForce was no longer going to support the HCM platform, we were forced to look for other options, and it did not support putting HR and payroll under one system. We thought UKG Pro (formerly Ultimate Software UltiPro) was going to be more robust.
The implementation team we had was always quick to respond and understanding. Our current customer service contacts are always there for us, no matter what we ask. During the beginning days of the pandemic, UKG Pro (formerly Ultimate Software UltiPro) donated travel-size hand sanitizers to our staff.
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