Item: UKG Pro
Rating: 9
Author: Glenny Salas

Use Cases and Deployment Scope

UKG Pro is used across the whole organization. We use it to track hours, to manage employees' information, for payroll, onboarding, recruiting, open enrollment, life event, etc.

Pros and Cons

Payroll processing
Onboarding
Workforce management

Reports availability
Issues when we need to modify the onboarding.

Return on Investment

Ability to manage most of the HR activities within one platform.
Cost/time savings during payroll processing.

Alternatives Considered

ADP Workforce Now, Paylocity, Paycom and Oracle PeopleSoft HCM

Performance

Easy to use, platform friendly, and when integrated with other software, it doesn't tend to slow them down.

Support Rating

Very responsive when it was UltiPro. However, after the merge, I noticed that the timeline for case processing has increased.

Exceptional Examples of UKG Pro Support

Yes, I remember one day that I was having issues processing payroll, and I opened a case and even after midnight, the rep stays with me in the resolution of the case. He was very patient and helpful which make me feel, I wasn't alone with the process.

Likelihood to Recommend

In general, UKG Pro is a great Human Capital Management system. It covers a variety of features that allow management of employees in a more comprehensive way and organized. It could be adaptable to any organization. At the beginning of the implementation of the Workforce Management, weren't a lot of resources available, but they have improved tremendously in the development of this feature that now is more useful.

UKG Pro is great!

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)