Comprehensive but Standard HRIS Product
February 19, 2021
Comprehensive but Standard HRIS Product
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)
We use it for our faculty and staff payroll (non-student). UltiPro adds incredible efficiency to almost all HR processes, from payroll processing and tax services, electronic talent management and benefit enrollment, comprehensive recruiting and onboarding systems, and time management.
- Payroll processing and tax services.
- Customer Success Platform provides in depth training resources and how to guides.
- Recruiting and Onboarding platforms are easy to use.
- Inflexible - it's a comprehensive system but does not allow for process customization leading to several work arounds and still manual work.
- Reporting (business intelligence) is confusing and hard to use; no analytics dashboard.
- Customer service (ticket system) has recently been slow.
- Time savings.
- Continuity of employee experience (most HR needs is in one system).
- Ease of accessing historical information.
My experience with UltiPro is much better than PeopleSoft and Lawson. This is a very comprehensive, easy to use system.
I had questions on 1095c generation and they resolved my concern within a few hours with friendly, informative service.