Item: UKG Pro
Rating: 10
Author: Joy Driscoll

Use Cases and Deployment Scope

UKG Pro is our employee database and is used for reporting, payroll, timekeeping, onboarding and soon performance management. It is used throughout the agency. The employee portal is used extensively to communicate and share information with employees since we are located in multiple states and locations. It has allowed us to streamline processes and significantly reduce paper usage, i.e. paper timesheets and new hire paper forms. In the last two years, we have unified how UKG Pro is used since practices used to vary by state. I love working with this UKG product!

Pros and Cons

Customer Support is outstanding!
Availability of documentation and online training.
Great products - easy to implement and use.
Ongoing and timely communication.

The ability to import changes to the set-up tables.
The ability to "hide" old org levels and job codes.
The ability to import (and even export) employee photos.

Return on Investment

Cost & time savings, i.e. paper reduction, workflows, onboarding.
Reporting to all areas of the agency including scheduled reports.

Alternatives Considered

Infor CloudSuite SCM (formerly Lawson) and Oracle PeopleSoft HCM

Although UKG Pro was used by my former employer, other products were evaluated from time to time. My recollection is that Lawson was costly and not as user-friendly. It's difficult to look at any other HCM objectively after using UKG Pro!

Performance

In a nutshell, because I haven't had a bad in experience in the 15 years I've used UKG Pro.

Support Rating

As I've stated earlier, the support I receive from UKG Pro is world class. I've worked with other vendors in the past, and they simply don't compare. I have had the pleasure of working with, and getting to know, several "Ulti-Peeps" over the years. I've also worked with great ERM's as well!

Exceptional Examples of UKG Pro Support

When I first started using UKG, and didn't have a mentor, I had an issue at year-end with PTO rollover. It was terrible! Everyone's accruals were wrong, my phone wouldn't stop ringing and I was honestly ready to quit. But then I opened a ticket. Best move ever, right? I wish I could remember the name of the consultant I worked with, but whoever it was did an amazing job. They were able to help me understand why what happened had happened (a learning experience) while working with me to get everything corrected. Suddenly I had a new-found confidence in my ability to do my job thanks to the partnership I had with UKG Pro. And over the years, I continue to learn and grow knowing that I have a ally just one ticket away!!!

Likelihood to Recommend

I have used UKG Pro on two occasions. My first experience was with a for-profit insurance company with 1,100 - 1,200 employees. I had never used it before and was pleased with how quickly I was able to become self-sufficient. My current role is with a non-profit human services agency of a similar size. The transition was easy even though the business model was very different. I think UKG Pro is well-suited for any organization who is looking for a dependable, easy-to-use product that offers many solutions and provides extraordinary customer support.

A Memoir: My 15-Year Relationship with UKG Pro

Overall Satisfaction with UKG Pro (formerly Ultimate Software UltiPro)