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Great customer service and easy to use.
Updated March 29, 2016

Great customer service and easy to use.

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with UltiPro

UltiPro is being used across the organization. Personally I use it for benefits purposes. Our financial department also uses for payroll. UltiPro helps us set up deductions, W2s, ACA configs, benefits enrollment, pulling reports. All of our employees have a profile in UltiPro which allows them to get their pay information. However, generally only HR and finance use this program.
  • For the basic stuff like updating your personal information, it is very easy to use.
  • Generally pulling reports is pretty easy and there are many options on the output (PDF vs. Excel.)
  • Nice user interface.
  • Great customer service!
  • UltiPro web should have the same options as UltiPro back office.
  • Some reports are not very organized, such as the ACA reports.
  • Easier guides and tutorials. Some guides are hard to follow.
I really can't think of any situation where it would be well suited or less appropriate since I've only used in a home healthcare environment.

UKG Pro Feature Ratings

6.3
Employee demographic data
7
Employment history
7
Job profiles and administration
5
Workflow for transfers, promotions, pay raises, etc.
7
Organizational charting
6
Organization and location management
6
9.0
Pay calculation
8
Benefit plan administration
8
Direct deposit files
10
Salary revision and increment management
10
8.0
Approval workflow
10
Balance details
6
10.0
View and generate pay and benefit information
10
Update personal information
10
View job history
10
View company policy documentation
10
Asset Management ()
Not Rated
6.3
Report builder
8
Pre-built reports
6
Ability to combine HR data with external data
5
Integration with other HR capabilities ()
Not Rated
5.8
Performance plans
5
Performance improvement plans
5
Review status tracking
5
Review reminders
10
Multiple review frequency
4
5.0
Candidate development
5
Onboarding ()
Not Rated
6.0
Individual goal setting
6
Performance tracking
6
10.0
Notifications and Alerts
10

UltiPro Training

  • Online training
  • Self-taught
There are so many classes offered.

UltiPro Support

I've never had a problem with customer service. I would have to say that UltiPro's customer service is one of the best. Anytime I've had to submit a ticket for an issue, I've always been contacted promptly with a resolution. I've taken several classes and the instructors have always been very good.

UltiPro Reliability