Customer feedback made easy using Usersnap
July 05, 2019
Customer feedback made easy using Usersnap
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Usersnap for Customer Feedback
Usersnap is used to gather end-user feedback on our multiple web applications. It's used internally, as well as by our customers to inform us of bugs, new features/suggestions, or general feedback. The main problem Usersnap solves for us is that it helps us centrally organize user feedback, which we couldn't otherwise do unless we developed a system to do that for us. Not only does Usersnap organize feedback, but it also has the ability to connect or 'integrate' into other applications you may be using, like Jira or Pivotal Tracker.
- Organize customer feedback.
- Provide an easy to use, feature-rich widget that allows users to highlight, comment and even draw on a screenshot of your application.
- Screenshots that are sent to you include meta-data like the browser user agent, browser console data, screen resolution, etc.
- Attachments aren't allowed when communicating back to end-users on their feedback. This would be helpful to share screenshots back and forth.
- It would be useful to not only provide passive communication back with the user but active communication, say, in the form of a live chat-like ability.
- Usersnap has allowed us to implement a solution that allows end-users to communicate with us with very little effort.
Prior to Usersnap we looked at and even tried to bring up Bugzilla, but it requires a lot of maintenance and customization in my opinion. We needed something that was ready to use out of the box, which Usersnap certainly was. The other problem with Bugzilla is that it's mostly for software development bugs, that is, bugs submitted by developers, not really end users. Yes, it can be used by end-users, but not as intuitively as Usersnap.