Most testers available in a single platform
Anonymous | TrustRadius Reviewer
October 10, 2020

Most testers available in a single platform

Score 9 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with UserTesting

First of all, UserTesting has its own platform for a desktop application. That allows companies to ask specific questions about our websites to users and the testers will speak during the test and everything is recorded. And as a client, we are receiving the video and audio of each tester. It is much cheaper for us to use UserTesting than complete our own tests with testers that can visit our office. When we make a sales page (landing page for an ad) We are able to test the page for readability and call to action. We prepare several copies for the page and several color schemes for each ad page. Before we initiate the paid ads on Google Adwords, etc we make A/B testing using UserTesting and check the results with paid ads. This saves us almost %50 of the A/B testing ads cost through UserTesting.
  • Worldwide testers
  • Verified testers
  • Recorded audio and video for each test.
  • Prices are higher than other testing services.
  • Physical products are not able to test.
  • Onboarding is not easy for clients.
  • %50 percent A/B testing cost for ads in our company in general.
  • 4 times fast deployment for the testings compared to traditional testings in our company.
  • Reaching different markets at the same time is also very time saving for us. Normally, we can not do different market testings because each country we need to reach an agency and it takes too much money and time just as an initial cost.
There is a phone line and also they reply to emails very quickly within 10 hours in general. We can also negotiate the bad quality testers and get a refund from that. As a company, we are very satisfied with Customer Support.
The user platform for clients is nicely made. We can able to add each step for the test easily with the platform. Also, we are able to add tips and guidelines for the tester to complete the test process. It is easy to use and we are satisfied with it.
For us, it is mostly about timing. Because if we want to test an ad page, we can easily deploy testing with UserTesting, and almost every country and language group exist. We can easily choose our target group and start our testing process. Generally, within a day or two, our tests are completed by the number of testers we select. Generally, we make small group tests. So, we are benefitting from the time a lot while using UserTesting.
UserTesting overall has way more testers in different languages and different markets compared to other alternatives. That's why we choose UserTesting although the pricing is a little bit higher than the alternatives.
User testing is very suitable for A/B testing of websites, landing pages, ads, etc. Also, for checking your app/website features for different browsers and operational systems. Also, very well suited for proofing/exploring the customer journey that you develop. Also, well suited for analyzing the heat map or customer reactions through a webpage. Not well suited for physical products, e-books, or digital products.