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My go to solution for usability testing
March 17, 2022

My go to solution for usability testing

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with UserTesting

In my organization, we use UserTesting to achieve many of our user testing needs. In many cases, we use lookalike audiences to mimic our user base since we don't have full access to our own users, which helps us get better-targeted tests and results. We use UserTesting for simple usability testing to complex research and recruiting.
  • Unmoderated usability testing
  • Lookalike audiences
  • Broad user base
  • Diverse audience
  • Moderated user testing
  • Templates
  • Improve our products overall UX
  • Improve our user satisfaction
  • Be more aligned with our users' needs and goals
  • Increase ROI
UserTesting's account managers and support team are one of the best out there. Their response time is quick, and they know how to answer any questions you'd have. Moreover, their support team goes beyond supporting you with technical knowledge about how to use their tools, but they also offer support in terms of user research and tips about how to set up your studies.
Overall, it is pretty easy to use UserTesting. It is very intuitive, and I did not encounter any issues while working with the tool. Some aspects of the platform could be confusing at times, but that is to be expected with such platforms. The learning curve is not that steep, and it is relatively easy and quick to go from an absolute beginner to someone who knows enough to be dangerous.
YES! This is the main reason I am using UserTesting. That authentic, quick feedback from customers is invaluable. So many times in the past, I've designed solutions that turned out to be not useable. I was able to save expensive development time by iterating on the design solutions and making them more useable and valuable to users by testing them in UserTesting.

Do you think UserTesting delivers good value for the price?

Not sure

Are you happy with UserTesting's feature set?

Yes

Did UserTesting live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of UserTesting go as expected?

I wasn't involved with the implementation phase

Would you buy UserTesting again?

Yes

I would highly recommend it for unmoderated usability testing. If you need to test your product with a broad audience, UserTesting will be able to recruit users in less than a day, and you will have your results in quickly. Moreover, the breakdown tools UserTesing provides really help with analyzing the data and breaking it into digestible chunks.