Mostly useful if you know what its good for. Usability could be improved, but it gets you fast feedback
May 05, 2023
Mostly useful if you know what its good for. Usability could be improved, but it gets you fast feedback
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with UserTesting
We use it mostly for unmoderated testing to see usage, workflow, and pain points encountered on our site as well as uploading interviews to create clips.
- I particularly like the note taking feature, that you're able to export the notes and has time stamps for the notes.
- I like that it is relatively fast to recruit users.
- It is pretty simple to set up a user test: the tasks.
- The UI ironically is a bit difficult to use. Sometimes its difficult to navigate around.
- The tagging feature could be really useful, but it doesn't allow you to create tags for projects (only tags that go across all of your projects) so it makes it difficult to use.
- Creating reels could also be better. Similarly it isn't by project so it can be tedious to create them because you have to look through so many clips.
- It doesn't allow you to collaboratively take notes in a live session. It would be really useful to be able to use it like an observation room and have participants take notes that are time stamped.
- Difficult to quantify but likely faster time to market and confidence in decisions made.
Being able to provide evidence to stakeholders about how to improve products as well as the relative speed of getting feedback.
Do you think UserTesting delivers good value for the price?
Not sure
Are you happy with UserTesting's feature set?
No
Did UserTesting live up to sales and marketing promises?
Yes
Did implementation of UserTesting go as expected?
I wasn't involved with the implementation phase
Would you buy UserTesting again?
Yes