Item: Webex App
Rating: 8
Author: Zahid Zahoor

Use Cases and Deployment Scope

Webex [App] is one of the important applications used in our company. We usually use [the] Webex App for company meetings, but we also use it sometimes to set a remote session with customers for troubleshooting their network issues. We use Webex [App] almost daily and even our product training was also conducted on Webex [App].

Pros and Cons

Screen sharing.
Session recordings.
Friendly UI.

Remote access.
[Needs] better video quality.
[Needs] better audio quality.

Alternatives Considered

Zoom

[Webex App has] better performance [than Zoom].

Support Rating

It is [a] trusted app [and] backed up by Cisco.

Key Insights

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

Other Software Used

Zoom, LogMeIn Rescue

Usability

It is widely used because it is developed by Cisco.

Likelihood to Recommend

Webex App is well suited for company meetings or taking online interviews, but I don't recommend it [for] remote sessions to troubleshoot [a] customer's problem.

Webex App by Cisco

Overall Satisfaction with Webex App