Yes to Webex!
November 04, 2021

Yes to Webex!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

Our entire organization uses the Webex App. We use it for quick communication between employees (both in-office and teleworking), setting up video calls and meetings, and regularly connecting with our Cisco reps.
  • Nice interface
  • Easy to set up and join meetings
  • Good way to chat with co-workers quickly and collaborate
  • The "call my phone" option isn't always available because the person who set up the meeting doesn't have that functionality. It should be a basic option included with all subscriptions.
  • I should be able to use "do not disturb" without others seeing it, simply as a way to mute notifications but only for a certain amount of time.
  • I'd like a way to preview my video screen without entering a meeting yet; maybe I want to set up my camera an hour beforehand and get that out of the way.
  • Using the Webex App on a regular and consistent basis helps our company to be better ambassadors and marketers of the product!
  • Zoom
Webex is way better than Zoom. Zoom is substandard, even for personal interactions, because the interface isn't instinctual and it can be confusing about how to join a meeting. Zoom is also a very unsecure platform, which we've seen in headlines throughout the pandemic. Webex App takes security very seriously and has the infrastructure to back it up. Webex is the Gold Standard for what businesses, governments, and school systems should be using to keep their users safe.
I have not used Webex App support because we have our own internal help desk of Webex App experts. However, I would assume they are top notch!

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

Yes

Did implementation of Webex App go as expected?

Yes

Would you buy Webex App again?

Yes

I think it's easy to use and navigate. It provides a great way to communicate with my coworkers. There's always room for improvement and I know that Cisco is constantly working on that!
The Webex App is fantastic for work settings. It's a high quality and high security way to chat, video, and collaborate. Cisco is always innovating and adding new features, which is greatly appreciated. The only reason I give this a 9 and not a 10 is because there's always room for improvement and for better educating the general population about why Webex App is way better than the competition!

Webex App Feature Ratings

Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Mobile Access
8
Search
Not Rated
Visual planning tools
Not Rated
Chat
10
Notifications
7
Discussions
Not Rated
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
9
Versioning
Not Rated
Video files
Not Rated
Audio files
Not Rated
Document collaboration
Not Rated
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated