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Webex provides a good meeting experience
Updated July 30, 2023

Webex provides a good meeting experience

Anonymous | TrustRadius Reviewer
Score 5 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex App

We are using it in an ad-hoc manner. Different departments have the ability to use different software. Depending on the needs, or who they are trying to communicate with [they] have the ability to determine the best software for their needs. The use is on a department by department, or almost a user by user basis.
  • Video.
  • Call quality.
  • Visual appeal.
  • Layout is sometimes unintuitive.
  • Controls are not obvious at times.
  • Setup instructions are sometimes confusing for new users.
  • Makes collaboration easy.
  • Good quality video and audio.
  • Reduces the time it takes to get meetings put together.
Webex is equivalent [to] all these products. It's not as intuitive as Zoom but works well for connecting people especially if you are already in its ecosystem. It can be used as a replacement for any of these products. It isn't as integrated into the workflow as MS Teams, but it makes collaboration much easier than plain teleconferences.

Do you think Webex App delivers good value for the price?

Yes

Are you happy with Webex App's feature set?

Yes

Did Webex App live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex App go as expected?

I wasn't involved with the implementation phase

Would you buy Webex App again?

Yes

Webex is like all the other video communications pieces of software out there. It generally works well and can be used for all types of situations. We use it where the client also uses it or has a preference for it. Or, if individuals are used to it they are free to use it as well. It works well where any meeting software is needed or if your clients are using the product.

Webex App Feature Ratings

Project Management
Not Rated
Task Management
Not Rated
Gantt Charts
Not Rated
Scheduling
Not Rated
Workflow Automation
Not Rated
Mobile Access
Not Rated
Search
Not Rated
Visual planning tools
Not Rated
Communication
5.0
Chat
5
Notifications
5
Discussions
5
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Integrates with Gmail and Google Hangouts
Not Rated
Integrates with Outlook
5
File Sharing & Management
5.7
Versioning
Not Rated
Video files
6
Audio files
5
Document collaboration
6
Access control
Not Rated
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated

Webex App Support

Support has been responsive when needed.

Using Webex App

It's fairly easy to use but not as intuitive as other products. It's improved a lot and it can be interchanged with any of the other communications products on the market. If you are already within its ecosystem there is no reason to change products; it offers a good value for users.
ProsCons
Well integrated
Quick to learn
Feel confident using
Familiar
None
  • Setup is very straight forward
  • It is easy for outside users not familiar with the system to use the software when needed
  • Integrates well with other apps
  • As a legacy app it has a lot of history and it is not as clean or easy to use as newer apps
  • While it is easy for outside people to download and install, it is still different enough that it can be confusing for people that don't use it all the time
  • it doesn't feel as nimble or as responsive as some other apps
Yes - I haven't used the mobile interface so I can't comment on that