Reliable and consistent communication product
Updated July 28, 2023

Reliable and consistent communication product

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Webex Meetings

I use Webex to communicate with inter-company employees and for softphone capabilities for outside connections. I also use Webex to log in to meetings and to hold impromptu meetings with colleagues. Webex also handles my voicemail capabilities. I also have a bunch of chats with groups of people on specific projects.
  • Identifying who is online and their status
  • Communicating with people through voice, video, or text
  • Handling incoming voice calls
  • Consistently showing the status of people
  • Screen share working on screens connected through hardware video outputs
  • Reducing the size of the window when snapped to a quadrant
  • Eases communication between people
  • Facilitates the exchange of ideas
The entire company has it installed but not everyone uses it for chatting. Most people who take phone calls use the soft phone services.
Webex has better integration with voice, chat, and video. It's a one-stop communication hub. Teams can't handle softphone capabilities. Skype didn't do video chat well. Teams is a little disjointed between the chats, which I do often, and the meetings, which I do rarely. Teams seems more set up for meetings. I'd rather have one communication app to use since people do both and it's unwieldy to use Teams and Webex.

Do you think Webex Meetings delivers good value for the price?

Yes

Are you happy with Webex Meetings's feature set?

Yes

Did Webex Meetings live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Webex Meetings go as expected?

I wasn't involved with the implementation phase

Would you buy Webex Meetings again?

Yes

Webex is good for texting, voice calls, and video calls. It handles meetings with lots of people well. It handles incoming voice calls and can queue voicemails. It would be good if it consistently showed the status of everyone. The integration with the Windows Operating system quadrants function could work better. It takes up a lot of space when on the same screen as my email and time tracker.

Webex Meetings Feature Ratings

High quality audio
9
High quality video
8
Low bandwidth requirements
9
Mobile support
9
Desktop sharing
9
Whiteboards
9
Calendar integration
8
Meeting initiation
9
Integrates with social media
10
Record meetings / events
10
Slideshows
9
Live chat
10
Audience polling
9
Q&A
9
User authentication
9
Participant roles & permissions
10
Confidential attendee list
10

Webex Meetings Reliability

Webex is available most of the time. I have rarely encountered an outage. Sometimes I can't see anyone's status. I don't have any problems with voice calls, video calls, texting, or meetings.
Webex performance is excellent. Calls and meetings load very quickly.
Webex scales very well for my organization. We have lots of people working on it and I can contact anyone I need to.