Webexpenses review
February 19, 2021

Webexpenses review

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Modules Used

  • Expense Management
  • Audit

Overall Satisfaction with Webexpenses

Webexpenses is used every day, across the company. It's used for reimbursement of out-of-pocket travel expenses, as well as corporate credit cards expenditure.
  • OCR, good OCR
  • Web + App
  • Emails customization to inform claim status at every change.
  • Several approval layers.
  • Poor reporting suite (although it's customizable, doesn't allow more than 3 months reliable transactions reports).
  • Audit trail is not available for the reporting suite (which doesn't allow a proper analysis).
  • Proxy access doesn't work on app.
  • Multi approver option doesn't allow approval by line (only by claim).
  • Eases expenses processing in big companies (where it would be impossible to manage the expenses without software).
  • Doesn't have integration with some ERPs, nor banks (not allowing the reimbursement within the platform).
  • Allows a full track of each user's expenses over time.
From an end-user perspective, Webexpenses is very user-friendly and simple to use. Most issues we find are on the back office usage.
Support is always available, but many times, and depending on the request, they can't solve your issues (in case you need further developments).
We use webexpenses every day for claims submission and approval. From a back-office perspective, we find it tricky to use when several divisions are available, as we need to export reports to check which division to approve. But for an end-user, it's great for submission and approval.
We needed a multi-division, multi-approval software for expenses management, that allowed policy information. Webexpenses met the requirement, but with the dimension, and internal growth of the company, as well as new requirements, it's needed an upgrade to the platform, in terms of integration with other systems for instance.
Webexpenses works pretty fine if you just have a need for good expense software. But if you need reliable and complete reports, it's a bit tricky and limited. When there are few users using the platform, it's really easy to use, and intuitive. But from a back-office perspective, in case of many users and divisions, it's complicated to manage all of them as, for instance, filters are not available in most cases, and you need to export simple reports to check what's there to approve/reject.