Truthful review from long term user

The system has a whole has frequent down times for updates and fixes that are not always conducive to being able to keep up with charting as you work through your day.

Getting customer service to help often times results in being transferred from one department to another as with different modules there it can be difficult to get a hold of a person to actually help with your issue with the particular module you are using (i.e. therabill, versus HEP, versus EMR.)

Getting any help with HEP component is almost impossible. You can not call in to talk with someone in that department for help. Most recently it took a rep 4 days to respond to an email regarding an issue I had been having with a major error in their HEP module. And even after establishing contact with someone in that department they seemed more eager to find a way to close the case unresolved than to help fix the issue I was having. When I asked for a call back they declined to do so and wanted to continue to have communication via email which at this point had slowed to a snails pace as far as response time. It's been almost 3 weeks and I still am having same issue and may change my entire EMR even though I have been using this system for years since I can not seem to find a resolution to the error, but even more frustrating I can not get anyone from that department on the phone.