Wistia offers a capable, flexible, scaleable, reliable, efficient, and well supported solution
Updated June 15, 2021
Wistia offers a capable, flexible, scaleable, reliable, efficient, and well supported solution
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with Wistia
Wilson Dow [is] an experiential event agency. As such we have been leveraging Wistia for both internal and client facing use cases. The features, ease of use, flexibility, and reliability of Wistia allows for infinite applications. The ability to integrate has allowed us to create new tools for delivery of personal user content embedded within video delivery. The more recent additions of channels and podcasts has only further extended capability without complicating process.
- Wistia has particularly good support which proves critical. While we have redundant systems in place, we have yet found the need to leverage our redundant delivery contingency.
- Wistia manages to iterate thoughtfully without complicating the UI/UX nor executional work streams.
- Wistia is accessible and authentic in the way they work with their user base. Whether it be useful content that unearths best practices and use case scenarios, or vetting a new use case to validate, they have done a fine job in building a user community.
- The reliability of the platform is quite solid. Impressive uptime as well as response time.
- More flexibility with podcasts with embed options similar to that of video embeds.
- More flexibility with channels. Channels are a great feature, I'll be eager to see how it iterates.
- Reliable and accessible delivery of media.
- Channels is a [great] inclusion for which we continually find new use cases.
- Wistia proves to be a [scalable] and sustainable ecosystem.
- The reach and frequency of media delivery in the most efficient manner possible.
- Wistia has continually delivered on our internal and external external objectives.
Wistia proved to strike a balance between features, support, reliability, and ease of use. Some offer deeper features, but require much more of executional teams, which increases drag and friction in continually distributing new content.
Do you think Wistia delivers good value for the price?
Yes
Are you happy with Wistia's feature set?
Yes
Did Wistia live up to sales and marketing promises?
Yes
Did implementation of Wistia go as expected?
Yes
Would you buy Wistia again?
Yes
Using Wistia
6 - Digital and video production.
6 - Digital specialists and digital media colleagues that produce content on the primary in-house resources that use and manage Wistia for both interntal and external needs.
- Distribution of on demand video.
- As a component of a lifecycle digital campaign.
- Publishing channels for ongoing engagement series.
- We have integrated with Impossible Software to create personalized video content.
- Internal on-demand training series.
- Delivery of pre-work in advance of a live, virtual or hybrid event.
Evaluating Wistia and Competitors
- Price
- Product Features
- Product Usability
- Product Reputation
I can narrow it down to two. Product usability and product features. These two factors would allow us to easily adopt in an efficient manner, but also allow us to sty in the solution and needs and use case scenarios scaled over time.
I would not change anything.
Wistia Implementation
- Implemented in-house
Change management was minimal
- There really were no issues.
Wistia Training
- no training
The product was easy to adopt and leverage. I would likely recommend this approach pending the specific use cases in play.
Configuring Wistia
Employ a consistent structure for how to organize and manage media within the platform. Very important with any platform.
No - we have not done any customization to the interface
No - we have not done any custom code
Nothing further to mention here.
Wistia Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
The support level available with the Advanced Plan has been more than sufficient over the years.
When we were integrating Impossible Software to allow us to create personal media content targeted to users as part of a campaign series. There was occasion to reach out and validate our methodology as it was a custom integration. Wistia not only provided superior support, they also expressed genuine interest in our endeavor.
Using Wistia
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Hosting and delivery of video is as easy as it can get.
- Styling and applying specific features to any given media is very intuitive and efficient.
- User management is a breeze.
- Just about every core competency of the platform is easy to use and leverage.
- You my have need to reach out for integrations and advance use case scenarios, but I would not characterize this support as cumbersome of difficult.
Yes - Wistia has a mobile interface whereby you may
- Browse Wistia account more easily
- Upload video directly a mobile device
- Share videos via text message or social media
- Upload a video to a live playlist and see it immediately on a website
- Collect raw footage in a project to collaborate with friends
Wistia Reliability
Integrating Wistia
- Impossible software
Impossible software allows for insertion of personal video content. However, delivery directly from Impossible can be problematic in specific use cas e scenarios. Given as much, we elected to integrate with into a workflow in which the various iteration of the media with the personal content would be rendered to Wistia along with the targeted data necessary to incorporate into targeted campaigns with more consistent and reliable playback for end users.
- At this time, we currently have no immediate plans for additional integration.
- File import/export
Same as with any other. Thoroughly define the needs and scope of the integration, validate at each step, and appropriately QA the integration at scale.
Relationship with Wistia
We fit perfectly into a defined tier and were able to negotiate on the incremental costs associated with media that exceeded plan limits.
Be up front about what you are looking to achieve as well as objectives. There is no need to play games. Wistia wants it's users to succeed and go out of their way to make that as easy as possible.
Upgrading Wistia
Yes - Yes. We upgraded to access some additional features. There was zero down time and no negative effects coming out of upgrading our tenant.
- Access to publishing and managing channels
- Another vector in which to deliver and manage media content for access and distribution.
- An efficient workflow to achieve our desired endpoint