A great content management solution/website builder for most businesses
December 10, 2018

A great content management solution/website builder for most businesses

Ben Beck | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with WordPress

Our main website is hosted on WordPress, and I've been at several other employers who also used WordPress as their primary CRM. It is used across the company, from customer support, to product development, to sales and to marketing. Marketing owns the WordPress instance and is responsible for maintaining it, ensuring it is kept up to date, etc.
  • It is constantly being improved, with new features added, because of the community code-sourcing aspect.
  • Security vulnerabilities are continually being patched to keep it secure.
  • It has the best plugin repository, by far. So, anytime you have a needed new feature for your website, there is usually a plugin that already exists to allow you to do what you're wanting.
  • Because it is the most-used CMS, there are a lot of hackers targeting it. As such, you need to make sure you're always updating the software and patching plugins to the latest version. Not hard to do, but something you need to be vigilant about.
  • Plugins are hit and miss. If it is a new plugin without many existing users and reviews, it is truly hard to know if the software package is any good.
  • Sometimes there are too many options. For example, there are a dozen or so plugins for any given functionality and so you have to sift through to find the right thing.
  • WordPress has allowed my company to quickly get into content marketing (blog posts, ebooks, case studies, etc.) without any support from the developers, as marketing owns the delivery mechanism (WordPress)!
  • One negative aspect of our WordPress usage is that, because it is so easy-to-use and we've made it apparent we don't need developer help to support it, when we actually do need developers for a non-WordPress related project, we can't get the help!
  • WordPress-hosted forms/landing pages bring in the majority of our leads, which end up in sales demos and eventually new revenue.
The two other open source tools, Joomla! and Drupal, were at one time comparable to WordPress but have since been left behind as WP has more developers working on it. Wix, Weebly, and Squarespace are all great platforms for small companies who don't want to spend any attention on their website... but they are much more limited in extendability than WordPress is.
I believe WordPress is well suited for all websites, except those of major corporations. In my estimation, if you have fewer than 500 employees your website should be on WordPress. The other exception to this rule is if you are a one- or two-man shop and have no technical aptitude. In that case you may want to use a competing CMS software package that is easier to learn.

WordPress Feature Ratings

WYSIWYG editor
Code quality / cleanliness
Admin section
Page templates
Library of website themes
Mobile optimization / responsive design
Publishing workflow
Form generator
Content taxonomy
SEO support
Bulk management
Availability / breadth of extensions
Community / comment management
Internationalization / multi-language
Role-based user permissions