Wufoo Delivers
March 07, 2014
Wufoo Delivers
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction
Wufoo is being used across 3 of the associations we manage. We use Wufoo for internal forms as well as order forms, membership applications, conference registrations and more. We have found great success and response from our associations' membership with regard to the ease of use and look and feel of the forms we are currently using through Wufoo.
- Ease of usage by not only our employees but ease of usage by the membership of our associations
- Wufoo takes the hassle out of form building with a simple interface that even the most novice user can understand
- Wufoo's customer service cannot be matched. They have tremendous response time and spot on assistance with any issue you may have. I have not had a problem that they did not have an answer for.
- I would like to see an area where you can build your own custom field clusters similar to their address field(s) option. It would be helpful to have that to make some of our more mundane fields quicker to load in.
- Maybe add some wysywig type editing features, ie. bold, italic, underline, etc. for the descriptions. I know HTML and it works in the text areas but it would be helpful for those in the office that do not know how to code.
- Can't think of anything else, Wufoo is darn near perfect at what it offers.
- Great reaction from our clients and employees as to the ease of use
- Higher response from our association's membership. They know when they see our forms now that they will not be complicated to fill out.
- Higher efficiency from our employees and myself after implementing an internal work order form. Our client's work is done in a more efficient and timely manner now that things have been organized through the work order form I have created.
We have an account with Survey Monkey as well and I am trying to convince my colleague to switch over completely to Wufoo (yes I know they are partners). I have worked in Survey Monkey as well but find the interface in Wufoo more pleasing and easy to use and the results are definitely more professional looking. In my position it is important that I make things as easy on the eyes as possible and Wufoo helps make that possible.
Product Usage
5 - Each one of our users represents a different function in the company from Administrator to Creative Director to Account Executive to back end support. It was crucial to us as a company to have a person from every facet of the organization have a basic understanding of using Wufoo because it is applicable in aspects of our business.
2 - The people we use as in-house support are myself as Creative Director and an overall company Administrator. It was and remains important that the both of us stay up to date with all of the latest features of Wufoo and to retain a high level of expertise in order to keep the other users in the company in the know to better help them achieve their goals.
- Membership Applications
- Conference Registrations
- Order Forms
- Internal Work Orders
- Streamlining the overall workflow by using internal work orders
- I am attempting to get my co-worker to use Wufoo as the only survey system we use in the company.
Evaluation and Selection
- Product Features
- Product Usability
- Product Reputation
The most important factor in choosing Wufoo was the knowledge of the impact that it would have for our clients. After looking through all of the demos and documentation it was a no-brainer that Wufoo was exactly what we needed. We did look at other services but Wufoo was so impressive that I cannot even remember what they were.
I wouldn't. I went into the selection process with the goal of finding the service that would meet every need for our clients but also be easy for myself and our employees to use. It was very important that there be no gigantic learning curve and Wufoo nailed it on all fronts.
Implementation
- Implemented in-house
Change management was minimal
- Just some internal training. Basically gave a small lesson then set everyone free to explore on their own. Wufoo was so easy that not a lot of instruction was necessary.
Training
- Self-taught
Wufoo is easy enough that even the most novice computer user can figure it out. The team at Wufoo has taken the guess work out of learning their product. They have done all the hard work already for you, it is just a matter of playing around with it for an hour or so and it can easily be figured out.
Support
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |
I can't say that I have. I know they are associated with one another but I know my responses have always come from the Wufoo team directly. I can always count on them to help me with any question I might have. Except maybe the meaning of life but we all know the answer to that is 42.
Usability
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Ease of form creation through simplified slections
- Setting form rules and page rules to further the experience beyond the basic fill out form
- None
Vendor Relationship
Their pricing is very cut and dry, they have the fee structured in such a fashion that you know exactly what you getting from them. So it was a matter of simply choosing which level we wanted to go with. For us we needed the highest level to best assist our clients with their needs.
Be prepared to be amazed. The vendor is pleasant to work with and they have a sense of humor about the way they do things as a business which is something that you do not come across very often. You can really tell that they believe in their product and enjoy working with it.
Upgrading
- Updates are integrated right into the online service so they are simple
- Some additions to the text editing in the descritions