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Xactly Incent Review
December 14, 2023

Xactly Incent Review

Peter Romano | TrustRadius Reviewer
Score 2 out of 10
Vetted Review
Verified User

Overall Satisfaction with Xactly Incent

Calculate commissions for sales reps without having to provide logic from internal systems
  • Regularly maintain software
  • Math
  • Support
  • Integrations
  • Transparency
  • Implementation
  • Requirements understanding
  • Reporting
  • Data analysis
  • We've invested too much to integrate (extract data).
  • Sales Reps don't want just another tool
  • We've invested too much in implementation
I'm not involved in that process.
I'm not involved in that process.
We do not integrate. We send data from our ERP via an ETL to our data warehouse, and then send the data to Xactly Incent via SFTP. We also retrieve data from Xactly Incent using SFTP. There is no direct integration, which is also very disappointing from a product standpoint.
Finance uses it, or at least tries to. They were not involved with the implementation early on, and now that they want data out of Xactly Incent. In my experience, it is difficult for them to understand.
Do not recall - it was 3+ years ago. We did an RFP with 3 different products. Xactly Incent seemed to offer the most with the best cost, but the implementation was poor in my opinion. In my experience, 1.5 years after go live, we still don't have automated payroll files due to Xactly Incent's incompetency.

Do you think Xactly Incent delivers good value for the price?

No

Are you happy with Xactly Incent's feature set?

Yes

Did Xactly Incent live up to sales and marketing promises?

No

Did implementation of Xactly Incent go as expected?

No

Would you buy Xactly Incent again?

No

In my experience, I can't understand business processes. Support process is disjointed in my opinion. Support is downright unhelpful in my opinion. My experience has overall been very poor since implementation. Very rarely can we find someone that can help I've found. In my experience, often times they do not have people that know the capabilities of their own product.

Xactly Incent Feature Ratings

Sales ICM
5.0
Sales compensation plan creation
8
Complex sales crediting
8
Sales compensation process automation
5
Incentive auditing/regulation compliance
Not Rated
Sales compensation dashboards & forecasting
1
Incentive modeling
3
Agile incentive strategy
Not Rated
ICM mobile visibility
Not Rated
Sales Gamification
5.0
Sales rep view
5
Analytics and Reporting
2.0
Personalized dashboards
2

Xactly Incent Support

In my experience, support team does not know their product very well, or how it was implemented for or company.
ProsCons
None
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
No, too expensive.
Yes - No. In my experience, they say they'll get to it and then close the open ticket without any good resolution.
No, sadly I can't even provide one instance in almost 2 years!!