Item: Zapier
Rating: 5
Author: Verified User

Use Cases and Deployment Scope

I currently use Zapier to connect apps that we currently don't have native connections with. One very useful one connects JIRA with my mailing system. If I put something in a folder, the Zapier connection will automatically create an issue for me.

Pros and Cons

Quick and easy to set up.
Good set of compatible apps.
Fairly quick if you are using a paid version.

It does break on occasion. You can't debug issues and sometimes have to recreate your connection.
Not enterprise ready.

Return on Investment

Saves me time in my day-to-day, but is frustrating when it stops working. Overall, has room for improvement.

Usability

I think Zapier is a fairly usable product, but it doesn't stand out too much. It's got issues staying up to date with the changing APIs out there. It would be great if there was a way for it to partner more with the vendors and be an out of the box solution.

Support Rating

Support can be dismal, as they don't control the integrations, but they try their best to get you a resolution. They do, however, help if it's something that they can control and are responsive if you submit a ticket. It's great to see that they are trying to improve what they can.

Alternatives Considered

I tried something called Tray.io which was similar to Zapier, but it didn't work as well as the newer Zapier. Tray.io's offering of apps that it worked with wasn't what I needed, and the support wasn't there when I ran into issues. It was a start-up so I'm sure it'll improve.

Other Software Used

Azure Active Directory, Azure DevOps (formerly VSTS), Azure DevOps Server (formerly Team Foundation Server)

Likelihood to Recommend

Zapier is great for smaller-scale personal connections between two pieces of software in the cloud. It lets you do simple orchestrations based on compatible apps and lets you automate a common task that you would otherwise have to manually do in multiple steps during your day-to-day.

A great little orchestrator

Overall Satisfaction with Zapier