A Great Product Front to Back
September 01, 2022

A Great Product Front to Back

Christopher Mitchell | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Ziflow

We use Ziflow as a primary method of presenting a proof of our customer's art files to them prior to printing for review and approval. We needed a solution to manage the volume of proofs and customers that provides an online method of proof approval since our customers are frequently "on the go". We proof 50 - 100 art files a week with an international market, so it's important to have history, time stamps, and a record of comments and approvals.

Pros

  • Presents a clean, easy to understand customer facing product
  • Makes the job easier with automations and workflows.
  • Keeps track of all comments, decisions, and time stamps of customer actions.

Cons

  • A simple option to resend an already sent proof would be nice.
  • Improved efficiency of my staffs time through workflows and integrations
  • Improved experience for our customers
We used to rely heavily on hard proofs and the entire team being present in one location. With the switch to remote work, we then had to move to emailing PDFs back and forth. With Ziflow, we now have an online platform to work through our process regardless of where our team is.
It's simplified it quite a lot. Our content review and approval process has gone from a lengthy process of days to weeks emailing assets back and forth to hours or days. This streamlining has really impacted areas that are customer focused as well since we spend less time going back and forth internally.

Do you think Ziflow delivers good value for the price?

Yes

Are you happy with Ziflow's feature set?

Yes

Did Ziflow live up to sales and marketing promises?

Yes

Did implementation of Ziflow go as expected?

Yes

Would you buy Ziflow again?

Yes

When our customers view proofs, they want to ability to review, compare, comment, and provide any feedback for changes in one platform. Our previous proofing platform was clunky, required a lot of handholding and jumping back and forth between a few different mediums. Ziflow gives our customers the ability to perform all needed actions from one location, and we can work directly with them through Ziflow as well.

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