Affordable and reliable
July 25, 2023

Affordable and reliable

Anonymous | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Assist

We use Zoho Assist to provide remote support and unattended access to systems. The solution is affordable, cross platform compatible, and just works.
  • Remote control
  • Unattended access
  • File transfer
  • Screen sharing
  • Agent takes time to reconnect on reboots
  • iOS client sometimes fails to send keystrokes.
  • More affordable than competing products

Do you think Zoho Assist delivers good value for the price?

Yes

Are you happy with Zoho Assist's feature set?

Yes

Did Zoho Assist live up to sales and marketing promises?

Yes

Did implementation of Zoho Assist go as expected?

Yes

Would you buy Zoho Assist again?

Yes

Unattended access and on demand remote control. Not great for voice / video conferencing.

Zoho Assist Feature Ratings

Screen sharing
7
File transfer
7
Instant message
3
Access to sleeping/powered-off computers
2
Over-the-Internet remote session
7
Initiate remote control from mobile
7
Remote management of servers & workstations
7
Centralized management dashboard
Not Rated
Session record
Not Rated
Annotations
Not Rated
Multi-platform remote control
Not Rated