Overall Satisfaction with Zoho CRM
We used Zoho CRM as our database for customer interactions and upcoming tasks for construction projects. Zoho CRM has allowed us to work remotely when it is needed most. There are hundreds of apps that can integrate to work with Zoho CRM- which is really helpful. The customization of dashboards is really neat because it allows the individual user to focus on what is most important to them.
- Works with other programs seamlessly
- easy customization
- gives real time updates
- can run analytical reports
- Making all features available to everyone without paying more
- data and file storage is low
- everything costs money
- Positive return on customer leads
- Eased employee and customer concerns regarding project status
- Allowed people to change records when they shouldn't
I wasn't involved with the sales portion of the process but I know it helped us with keeping sales due to the reps. being able to give real-time updates to customers about their project. That also helped with retention obviously. It made life so much easier since we didn't have to go digging to find information.
Zoho CRM is similar to Salesforce in that it integrates well with other platforms. Zoho CRM has a lot more features available and is newer than Salesforce, so it seems like it has better features than Salesforce did. We selected Zoho CRM for the robust options they had available to use throughout the platform which allows us to better serve our customers.
Do you think Zoho CRM delivers good value for the price?
Yes
Are you happy with Zoho CRM's feature set?
Yes
Did Zoho CRM live up to sales and marketing promises?
I wasn't involved with the selection/purchase process
Did implementation of Zoho CRM go as expected?
Yes
Would you buy Zoho CRM again?
Yes