Great tool for social media content and lead management
April 21, 2022

Great tool for social media content and lead management

Nica Paje | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Zoho Social

We use Zoho Social to manage leads from Facebook and LinkedIn. We're able to automate our lead management and easily access the leads coming in to our Zoho CRM. No more daily download of CSV files for us. It's really a time-saver for our organisation who handles hundreds of leads monthly.

Pros

  • Facebook and LinkedIn lead management
  • Automate lead import to Zoho CRM
  • Facebook Community Management

Cons

  • I wish they would make it cheaper for existing Zoho CRM users
  • I wish they would sell it as a bundle with Zoho CRM so there's no need to buy a separate subscription
  • More incentives for Zoho CRM users
  • It definitely has a positive impact on conversion rate
  • Our team is more efficient with social media and lead management
  • We can focus more on strategies instead of wasting time on manual work
Zoho Social is really great because it not only allows to manage our social media content and marketing, but it also helps us effectively manage our leads from our lead generation campaign on Facebook and LinkedIn.

Do you think Zoho Social delivers good value for the price?

Yes

Are you happy with Zoho Social's feature set?

Yes

Did Zoho Social live up to sales and marketing promises?

Yes

Did implementation of Zoho Social go as expected?

Yes

Would you buy Zoho Social again?

Yes

Zoho Social is effective both for managing our social media content marketing, and managing leads from social media lead generation campaigns.
Their support is good, but they can improve on the response time not only for Zoho Social but also for Zoho CRM and Marketing Automation support.
Zoho social is really efficient and effective for existing Zoho CRM users because of the seamless integration. You can easily access your leads inside the CRM without manually uploading CSV files or lists. It's great for us because we have lead generation campaigns on Facebook and Linkedin. The leads will automatically sync on our CRM.

Zoho Social Feature Ratings

10.0
Broad channel coverage
10
9.0
Content planning and scheduling
10
Content optimization
8
Engagement ()
Not Rated
10.0
Lead generation
10
Content marketing
10
10.0
Twitter
10
Facebook
10
LinkedIn
10
Instagram
10
8.0
Campaign success analytics
8
9.5
Role-based user permissions & privileges
10
Mobile access
9

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