Item: Zoho Social
Rating: 10
Author: Nica Paje

Use Cases and Deployment Scope

We use Zoho Social to manage leads from Facebook and LinkedIn. We're able to automate our lead management and easily access the leads coming in to our Zoho CRM. No more daily download of CSV files for us. It's really a time-saver for our organisation who handles hundreds of leads monthly.

Pros and Cons

Facebook and LinkedIn lead management
Automate lead import to Zoho CRM
Facebook Community Management

I wish they would make it cheaper for existing Zoho CRM users
I wish they would sell it as a bundle with Zoho CRM so there's no need to buy a separate subscription
More incentives for Zoho CRM users

Return on Investment

It definitely has a positive impact on conversion rate
Our team is more efficient with social media and lead management
We can focus more on strategies instead of wasting time on manual work

Alternatives Considered

Zapier, Buffer and Canva

Zoho Social is really great because it not only allows to manage our social media content and marketing, but it also helps us effectively manage our leads from our lead generation campaign on Facebook and LinkedIn.

Key Insights

Do you think Zoho Social delivers good value for the price?

Yes

Are you happy with Zoho Social's feature set?

Yes

Did Zoho Social live up to sales and marketing promises?

Yes

Did implementation of Zoho Social go as expected?

Yes

Would you buy Zoho Social again?

Yes

Other Software Used

Zoho CRM, Zoho Marketing Automation, Zoho Recruit

Usability

Zoho Social is effective both for managing our social media content marketing, and managing leads from social media lead generation campaigns.

Support Rating

Their support is good, but they can improve on the response time not only for Zoho Social but also for Zoho CRM and Marketing Automation support.

Likelihood to Recommend

Zoho social is really efficient and effective for existing Zoho CRM users because of the seamless integration. You can easily access your leads inside the CRM without manually uploading CSV files or lists. It's great for us because we have lead generation campaigns on Facebook and Linkedin. The leads will automatically sync on our CRM.

Great tool for social media content and lead management

Overall Satisfaction with Zoho Social