Item: Zoho Social
Rating: 8
Author: Verified User

Use Cases and Deployment Scope

Zoho Social is the first platform we have come across that is suitable for all of our users. Even those with limited digital know-how can use it to create content and schedule making our whole operation much more effective and efficient - important when you rely on volunteer contributors. To be able to post to such a wide range of platforms helps that greatly.

Pros and Cons

Multiple platforms
Ease of use
App access

Image sizing
Email platform integration
Greater flexibility on repeat post timings

Return on Investment

Efficiency
Multi-platform coverage
Increased insight into performance

Key Insights

Do you think Zoho Social delivers good value for the price?

Yes

Are you happy with Zoho Social's feature set?

Yes

Did Zoho Social live up to sales and marketing promises?

Yes

Did implementation of Zoho Social go as expected?

Yes

Would you buy Zoho Social again?

Yes

Usability

Simplicity, efficacy and effectiveness. Enables me to concentrate on other areas of the business knowing that the basics are covered but that also I can ramp up with minimum fuss when time allows or circumstances dictate. Not a platform that needs to be micro-managed, whoever is using it or wherever they are using it.

Support Rating

We’re too quick to send out up-sell emails and when queried seemed to act as if it wasn’t them or that it shouldn’t be a problem. Raised a concern about accuracy of their own records as a result but wasn’t impressed with response. Unfortunately, it’s a symptom of the software world.

Likelihood to Recommend

Small organisations where users have minimal digital experience. Where there isn’t perhaps a dedicated social media person within the group and the task might fall to multiple people or to one who isn’t fully committed or educated in getting he best from social media and content posting. Zoho Social provides a great platform from which to build

Efficient, economical and successul

Overall Satisfaction with Zoho Social