I've been in two remote companies. Both would have been lost without Zoom.
June 21, 2019

I've been in two remote companies. Both would have been lost without Zoom.

Andrew Clark | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with Zoom

As a fully remote team, we use Zoom every day. It's useful for our internal meetings (both group meetings and 1:1s) and also for external meetings with prospects, partners and other stakeholders. Whether it's a one-off meeting started spontaneously or a recurring meeting with the entire team, we couldn't do the work we do without Zoom.
  • Reliability. Behaves correctly more than any video conferencing app I've ever used.
  • Quality. Along with reliability, both the audio and video quality are impressive, even on a not-so-great connection.
  • Feature set. Aside from standard video calling features, Zoom offers cool customizations and extra features, too.
  • Connection drops. They don't happen often, but when they do, it's a drag. Any video app will struggle with this.
  • Custom links. I like having a custom Zoom link to send, especially to prospects, but that's only available in high-dollar plans.
  • Video calls we can rely on (as a remote company, it's how we communicate).
  • Easy-to-run webinars.
  • More team cohesion because the conversation feels more natural.
Google Hangouts is free, and it's a decent product if you're in the Google ecosystem, but everything from scheduling to screen sharing is just a little harder to do, and the quality and reliability of calls is quite a bit worse.

GoToMeeting has solid quality and reliability, but its user experience is noticeably worse. Setting up calls is a pain, the app is harder for new users to install, and everything just feels old and slow.

Join.me is pretty good; quick like Zoom and has some nice features. Unfortunately, their call quality is quite a bit worse.
Zoom is essential if you rely on video calls on a regular basis. Their reliability and call quality can't be beaten, and they're always improving.

The only people I wouldn't recommend Zoom to are those who value saving money over reliability or call quality. If you aren't doing video calls on a regular basis, or if it just isn't that important if they're high-quality or reliable, there are free tools out there that get the job done. Zoom's free offering limits you to 50-minute meetings, which is annoying if you're mid-meeting and have to log off. If your biggest factor is price, you should probably look elsewhere.

Zoom Feature Ratings

Not Rated
High quality audio
High quality video
Calendar integration
Meeting initiation
Record meetings / events
Desktop sharing
Live chat
User authentication
Participant roles & permissions