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Zoom Review
January 19, 2024

Zoom Review

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Software Version

Business

Modules Used

  • Zoom Meetings & Chat
  • Zoom Phone
  • Zoom Whiteboard
  • Zoom Team Chat

Overall Satisfaction with Zoom

In my experience, it uses too much RAM, so if you have less than 16GB RAM, your computer will freeze when using Zoom. The desktop Zoom client constantly crashes, I feel Zoom tech support is inept [...], and the pricing is not worth the deliverables. Our organization will be switching to Teams. I believe you don't waste your company's money on Zoom or your time with Zoom support. I feel that all they do is regurgitate stuff from their community and knowledge base; they don't know anything. I feel that Zoom is a terrible application.
  • Negative ROI
  • Instability has caused lost revenue for the business.

Do you think Zoom delivers good value for the price?

No

Are you happy with Zoom's feature set?

No

Did Zoom live up to sales and marketing promises?

No

Did implementation of Zoom go as expected?

No

Would you buy Zoom again?

No

Zoom Feature Ratings

1.0
Hosted PBX
1
Multi-level Interactive Voice Response (IVR)
1
Directory of employee names
1
1.0
Call park
1
Call screening
1
Message alerts
1
Voicemail Transcription
1
1.0
Mobile app for iOS
Not Rated
Mobile app for Android
1
1.0
High quality audio
1
High quality video
1
4.0
Calendar integration
5
Meeting initiation
5
Record meetings / events
2
1.0
Desktop sharing
1
1.0
Live chat
1
Online Events Security ()
Not Rated
1.0
Centralized communications management
1
Team messaging
1

Using Zoom

150 - All sorts.
  • Meetings
  • Calls
  • Communication
I feel that Zoom is a terrible application with terrible stability and performance. In my experience, Zoom support can never fix the issues. [...]

Evaluating Zoom and Competitors

  • Other
Price.
I wasn't involved in the original selection. I would have recommended Teams or Slack instead.

Zoom Support

In my experience, Zoom support is completely inept and unable to provide any real help. Zoom also constantly blocks user invite emails.
ProsCons
Quick Initial Response
Slow Resolution
Poor followup
Less knowledgeable
Problems left unsolved
Not kept informed
Escalation required
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Yes, so we can have access to live chat support. If you don't purchase premium, you can't do that.
Yes - Still has not been resolved.
I feel that they have never provided exceptional support.

Using Zoom

Keeps closing and crashing with no errors and Zoom support can't fix it. Therefore it is not usable. We have lost revenue due to Zoom's terrible performance.
ProsCons
Technical support not required
Do not like to use
Difficult to use
Not well integrated
Inconsistent
Slow to learn
Cumbersome
Feel nervous using
  • Team chat
  • Meetings
  • Calls
  • Screen sharing
  • Document sharing
  • Support
Yes - About as well as the desktop client.