The best of a bad bunch
October 20, 2020

The best of a bad bunch

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with ZoomInfo

We use ZoomInfo bundled with DiscoverOrg, Engage and InboxAI. It is primarily used by Sales, Sales Development and Marketing.

It helps us identify contacts at our target account for outreach as well as provide automated tracking of our emails with InboxAI.

Pros

  • North America contact identification
  • Email contact info
  • Organization designs

Cons

  • Pricing
  • Direct Dial phone numbers
  • Contact info outside of the US
  • Grown database
  • Improved SDR outreach volume
  • Increased email bounce rate (poor international data)
ZoomInfo still feels like the market leader but I am evaluating alternatives.

Lusha - Better for direct dials
6Sense - Better for Intent Data
Clari - Better of email tracking
Outreach - Better for sales automation
We've seen a decline in the quality of contact information since COVID. Primarily outside of the US. We have also experienced downtime with one of the products and feel the cost is too high vs competitors.

ZoomInfo Sales Feature Ratings

Advanced search
8
Identification of new leads
2
List quality
6
List upload/download
6
Ideal customer targeting
3
Load time/data access
6
Contact information
6
Company information
3
Industry information
3
Salesforce integration
5
Company/business profiles
3
Alerts and reminders
5
Data hygiene
4
Automatic data refresh
5
Tags
1
Filters and segmentation
4

Comments

  • Colbie Blaisdell | TrustRadius Reviewer
    Hello, I am very sorry to hear about your negative experience with ZoomInfo. Our top priority is to make sure our customers are happy. I appreciate your concerns with our data, I will take this back to my team to improve. If you could please email me at colbie.blaisdell@zoominfo.com I would love to discuss more with you to see how we can improve your experience. I look forward to hearing from you, Colbie Blaisdell, ZoomInfo Customer Marketing Team

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