Zuora Review
Updated July 18, 2016
Zuora Review
Score 7 out of 10
Vetted Review
Verified User
Overall Satisfaction with Zuora
As far as I am aware the entire organization of Vivint uses Zuora for many of our billing needs. I use Zuora primarily for making amendments to a customer's account when they order equipment. I am not aware of all of the problems Zuora addresses for the rest of Vivint, but me and a few others on my team mainly use it so that our customers are invoiced properly for equipment they are purchasing.
- I like how simple it is to alter a customer's billing account.
- I love being able to see all the past amendments to a customer's account, which enables me to know what kind of billing history the customer might have.
- Neat and organized.
- I do wish that you could invoice a customer for multiple things without having to create a new amendment for each item.
- Sometimes Zuora is a little slow, but that is likely a server issue and not an actual issue with Zuora as a system.
- I do feel that sometimes there are too many button presses needed for a simple task.
- None
Sorry, I haven't used any other systems like Zuora, so I am not able to fully answer this question. However, Zuora is very effective when it comes to invoice management and things like recurring payments. Although I cannot compare this to another system, I know that Zuora definitely does what it is meant to do.
Using Zuora
3 - Mainly invoice management. We make amendments to customer's billing account to invoice them for equipment they purchase from us.
1 - I only know of one person who helps support Zuora, but there are likely more than that. She helps us to get access and with login issues.
- Invoice management
- recurring payments
- billing amendments
- Positive impact: we're able to invoice our customers timely and correctly.
- Positive impact: recurring payments are simple and accurate.
- Negative impact: Zuora and the Customer Management System that my organization use are no longer integrated because of some issues in the past with double billing and things of that nature.
Evaluating Zuora and Competitors
Not Sure
- Price
- Product Features
- Product Usability
I didn't have any choice in the purchase of Zuora, but I do know that the majority of my organization is satisfied with the level of accuracy and efficiency that Zuora provides.
Although I didn't have a choice in my organization's selection of Zuora, I think that I would have likely chosen Zuora as my subscription billing system anyway. It does what it needs to, and I feel like I have the tools to be efficient and accurate when it comes to invoice management and recurring payments.
Zuora Implementation
Zuora Training
- Self-taught
The product was definitely easy to learn without training. I did get trained by someone in my organization, but it wasn't that extensive. I feel that without training from Zuora themselves I am still able to fulfill my role in my organization and take care of my customers in the best way that I can.
Configuring Zuora
Zuora Support
| Pros | Cons |
|---|---|
Problems get solved No escalation required Immediate help available Quick Initial Response | Slow Resolution Not kept informed |
I had an issue with Zuora where my login was having issues, and they ended up taking a while to fix my issue, but it did get fixed so that's what really matters in my mind.
Using Zuora
| Pros | Cons |
|---|---|
Like to use Relatively simple Easy to use Technical support not required Consistent Quick to learn Convenient Feel confident using Familiar | None |
- Invoice management
- Recurring payments
- Seeing past invoice history
- Having to create multiple amendments for the same order
- Lots of button presses for simple tasks
- Creating an amendment