What users are saying about
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Top Rated
296 Ratings
15 Ratings
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Score 8.7 out of 100

Pipedrive

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Top Rated
296 Ratings
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Score 8.7 out of 100

Likelihood to Recommend

10to8 Appointment Scheduling Software

10to8 Appointment Scheduling Software is very well suited for teams and departments who have appointments either physical or virtual running every day and thus a tool such as this helps to better manage scheduled appointments, ensuring that our customer service team has the foresight advantage by knowing who we will be meeting daily, when and why, whilst also ensuring that we aren’t overwhelmed by too many scheduled appointments.
Temitope Esuola | TrustRadius Reviewer

Pipedrive

Pipedrive is well suitable for Email marketing management, Customer data management, and as well as for sales forecasting. Pipedrive is the best platform for managing your all sales data, Email automation & sales reporting. If you want to do A/B testing & want to know the ROI analytics with your campaign then Pipedrive is not suitable for you. you might have to check other platforms for advanced features. If you are looking for campaign segmentation & campaign planning then you can't do it in Pipedrive. Pipedrive doesn't provide that facility to users. It is the best platform for small & medium businesses.
Preet Chovatiya | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

10to8 Appointment Scheduling Software
Pipedrive
6.4
Customer data management / contact management
10to8 Appointment Scheduling Software
Pipedrive
6.5
Workflow management
10to8 Appointment Scheduling Software
Pipedrive
7.8
Territory management
10to8 Appointment Scheduling Software
Pipedrive
6.6
Opportunity management
10to8 Appointment Scheduling Software
Pipedrive
8.8
Integration with email client (e.g., Outlook or Gmail)
10to8 Appointment Scheduling Software
Pipedrive
8.3
Contract management
10to8 Appointment Scheduling Software
Pipedrive
3.0
Quote & order management
10to8 Appointment Scheduling Software
Pipedrive
5.1
Interaction tracking
10to8 Appointment Scheduling Software
Pipedrive
7.1
Channel / partner relationship management
10to8 Appointment Scheduling Software
Pipedrive
4.3

Customer Service & Support

10to8 Appointment Scheduling Software
Pipedrive
2.9
Case management
10to8 Appointment Scheduling Software
Pipedrive
4.7
Call center management
10to8 Appointment Scheduling Software
Pipedrive
1.1
Help desk management
10to8 Appointment Scheduling Software
Pipedrive
3.1

Marketing Automation

10to8 Appointment Scheduling Software
Pipedrive
8.7
Lead management
10to8 Appointment Scheduling Software
Pipedrive
8.7
Email marketing
10to8 Appointment Scheduling Software
Pipedrive
8.7

CRM Project Management

10to8 Appointment Scheduling Software
Pipedrive
6.6
Task management
10to8 Appointment Scheduling Software
Pipedrive
8.4
Billing and invoicing management
10to8 Appointment Scheduling Software
Pipedrive
4.1
Reporting
10to8 Appointment Scheduling Software
Pipedrive
7.4

CRM Reporting & Analytics

10to8 Appointment Scheduling Software
Pipedrive
5.1
Forecasting
10to8 Appointment Scheduling Software
Pipedrive
5.1
Pipeline visualization
10to8 Appointment Scheduling Software
Pipedrive
8.7
Customizable reports
10to8 Appointment Scheduling Software
Pipedrive
1.7

Customization

10to8 Appointment Scheduling Software
Pipedrive
6.2
Custom fields
10to8 Appointment Scheduling Software
Pipedrive
8.1
Custom objects
10to8 Appointment Scheduling Software
Pipedrive
7.8
Scripting environment
10to8 Appointment Scheduling Software
Pipedrive
1.0
API for custom integration
10to8 Appointment Scheduling Software
Pipedrive
7.8

Security

10to8 Appointment Scheduling Software
Pipedrive
7.4
Single sign-on capability
10to8 Appointment Scheduling Software
Pipedrive
6.1
Role-based user permissions
10to8 Appointment Scheduling Software
Pipedrive
8.7

Social CRM

10to8 Appointment Scheduling Software
Pipedrive
1.1
Social data
10to8 Appointment Scheduling Software
Pipedrive
1.1
Social engagement
10to8 Appointment Scheduling Software
Pipedrive
1.1

Integrations with 3rd-party Software

10to8 Appointment Scheduling Software
Pipedrive
3.6
Marketing automation
10to8 Appointment Scheduling Software
Pipedrive
3.6
Compensation management
10to8 Appointment Scheduling Software
Pipedrive
3.5

Platform

10to8 Appointment Scheduling Software
Pipedrive
8.3
Mobile access
10to8 Appointment Scheduling Software
Pipedrive
8.3

Pros

10to8 Appointment Scheduling Software

  • For startups on a low budget, it offers a free plan that allows you one or two integrations.
  • You can embed your booking page that you create directly on 10to8 to your website using a shortcode.
  • You can charge for appointments booked in advance which helps to eliminate the frustration of clients of no show clients.
  • You can customize your booking page to fit in with your business trading times, block out lunches, holidays and special days.
  • You can ensure the appointments are synced if with your existing Google, outlook and office 365 calendars.
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer

Pipedrive

  • Their pipeline is super simple with drag and drop features, and a clean and clear view of your deals and deal amounts.
  • They have a great automation system that allows for tasks and emails to be sent when a stage changes.
  • They have a great note system that allows voice recording and easy phone access to manage notes while on a call.
Mark Rueckert | TrustRadius Reviewer

Cons

10to8 Appointment Scheduling Software

  • The client screen is a little clunky and often there is insufficient space for the full address. It would also be useful to have other fields.
  • The diary is a bit cluttered. While the agenda view solves this problem, some work is needed on the main calendar view.
  • Expanding the messaging options and being able to send emails to clients and use templates would be helpful.
Liz Jeffries | TrustRadius Reviewer

Pipedrive

  • There is definitely a bit of a learning curve
  • Marketplace integrations developed by Pipedrive need some work as they're not too reliable or 'fully-featured' yet
  • It is expensive compared to alternatives and extra addons are costly even though it could be argued they should be part of the main package.
Anonymous | TrustRadius Reviewer

Likelihood to Renew

10to8 Appointment Scheduling Software

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 2 answers
Unless I find something better...
Anonymous | TrustRadius Reviewer

Usability

10to8 Appointment Scheduling Software

10to8 Appointment Scheduling Software 9.9
Based on 4 answers
The tool is the all singing and dancing ultimate appointment and scheduling tool suitable to almost any business that requires their customers/ clients to book in for a service. Has so many features and works really well with many third party tools that can save you a lot of time and hassle. It would of been a 10 if 10to8/had its own mobile app not web based app
Ayo Bamgbose, Assoc CIPD, MSc | TrustRadius Reviewer

Pipedrive

Pipedrive 9.1
Based on 13 answers
Is important for our team that the programs and apps that we use more frequently needed to be user-friendly, in order that our team can work more efficiently. Pipedrive has a wide range of tools that can be used to achieve this goal
Joanna García | TrustRadius Reviewer

Support Rating

10to8 Appointment Scheduling Software

10to8 Appointment Scheduling Software 9.3
Based on 10 answers
The support that I have received has been fantastic! When I first started to use 10 to 8 and began evaluating the use for our campus, I had many questions regarding corporate pricing, integration with other tools, and training. I have always found that the support group was very helpful in helping me to find solutions and providing me with resources as requested. Over the years, I have certainly had a couple of issues that require the assistance of support. The most recent incident that I can recall involved a problem with syncing my various calendars. In short, an issue had emerged that was causing duplication of appointments on my schedule, creating some confusion for my students as well as myself. I reached out to Support and provided some information about what was occurring; they were able to provide direction and insights to solve my problem within 12 to 18 hours. In this instance, I sought Support through online/email. So a small delay would be anticipated, and in this case, was completely acceptable. I have not experienced any problems that were unresolved. I have reached out to them with suggestions in the past and requests for enhancements to the tool and all of these have been acknowledged and received, and in some cases, they noted that some things were being developed. I have certainly seen the tool evolve over time and get better.
Anonymous | TrustRadius Reviewer

Pipedrive

Pipedrive 9.4
Based on 13 answers
Between quick video tutorials and having very quick feedback from their support teams, it is one of the main reasons I would recommend Pipedrive. It is critical, especially when setting up the platform to meet your companies needs, that a solid support team like Pipedrive has is there to make the transition easier.
Anonymous | TrustRadius Reviewer

Implementation Rating

10to8 Appointment Scheduling Software

No score
No answers yet
No answers on this topic

Pipedrive

Pipedrive 8.2
Based on 3 answers
Experiment is the only way to start
Ed Juline | TrustRadius Reviewer

Alternatives Considered

10to8 Appointment Scheduling Software

We can't schedule directly through MyCase, but we sync our 10to8 account with multiple calendars. Smith.ai schedules appointments for us by clicking on a link. We use Calendly for some appointments, but it's more expensive.
Sara M. Kelley, Esq. | TrustRadius Reviewer

Pipedrive

I much prefer the interface of Pipedive when compared to Zoho. Much more user friendly and the team is always readily available when we need them. Pipedrive allowed for many custom integrations to be added, as Zoho was a tad more complicated to manipulate. We would not go back to Zoho in any case.
Anonymous | TrustRadius Reviewer

Return on Investment

10to8 Appointment Scheduling Software

  • Having this service has allowed my team to spend more time on other tasks as clients can take scheduling, changing dates and times into their own hands and the system keeps track of it all! It has been a great tool for our whole team!
Tanya Fox | TrustRadius Reviewer

Pipedrive

  • Pipedrive has had an extremely positive impact on our overall business objectives. More specifically, the return on investment has been magnified by the fact that it is fairly inexpensive.
  • I can recall 2-3 conversations which prompted my boss and myself to note how convenient Pipedrive is.
  • Like most companies, it can often feel like we are spinning many plates at once. Even when our team is not able to connect in person every day, our projects are capable of progressing. Pipedrive has allowed us to press forward where we (normally) would have lacked the communication necessary in doing so.
Anonymous | TrustRadius Reviewer

Screenshots

Pipedrive

Pricing Details

10to8 Appointment Scheduling Software

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$0

10to8 Appointment Scheduling Software Editions & Modules

Edition
Free Forever$01
Basic$121
Grow$252
Bigger Business$503
BespokeBespoke4
  1. pcm (100 appts + 2 logins)
  2. pcm (300 appts + 3 logins)
  3. pcm (600 appts + 6 logins)
  4. Bespoke
Additional Pricing Details

Pipedrive

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Pipedrive Editions & Modules

Edition
Essential$15.001
Advanced$29.001
Professional$59.001
  1. Per Month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

10to8 Appointment Scheduling Software
9.3
Pipedrive
8.9

Likelihood to Renew

10to8 Appointment Scheduling Software
Pipedrive
8.2

Usability

10to8 Appointment Scheduling Software
9.9
Pipedrive
9.1

Reliability and Availability

10to8 Appointment Scheduling Software
Pipedrive
8.2

Support Rating

10to8 Appointment Scheduling Software
9.3
Pipedrive
9.4

Implementation Rating

10to8 Appointment Scheduling Software
Pipedrive
8.2

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