What users are saying about
40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 40 reviews and ratings
SoGoSurvey
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23 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener noreferrer'>trScore algorithm: Learn more.</a>Score 8.7 out of 100
Based on 23 reviews and ratings
Likelihood to Recommend
123FormBuilder (formerly 123ContactForm)
123FormBuilder is perfect for creating many different types of forms from questionnaires to surveys and more! I’ve never had an issue finding what I needed because they have an endless amount of options to design and brand whatever type of form your business needs! However, there is a learning curve (due to the many different options) so it can be overwhelming, and the outdated look doesn’t help. Also, the price point is a bit high at over $20 a month but if you can afford to pay this then it will definitely have you covered on anything and everything you’ll ever need to create endless beautiful and professional forms
Program Support Assistant
The F.I.N.D DesignNon-profit Organization Management, 1-10 employees
SoGoSurvey
I have been very happy with this survey tool. If you aren't sure where to start, the survey templates provide a really helpful starting point, depending on the reason for your survey. I have found this tool works well for both short surveys, 6 to 8 questions and longer surveys of 15 or more questions. Introducing this survey tool has helped create efficiencies for our onboarding process and the exit process with employees.
Employee Relations and Total Rewards Manager
STCUFinancial Services, 501-1000 employees
Pros
123FormBuilder (formerly 123ContactForm)
- Customizability, particularly with regard to matching website design. This helped things look slick, rather than out of place. The site was seamless with these form additions.
- Easy UX - not only was I able to work my way through the software easily in no time at all, it was also easy to hand off to others, knowing that it was always a step-by-step process.
- All the bases were covered - when it came to form creation and data collection, they had fields for everything you could think of, as well as the customizability to add what you needed, where, and when.
HR Manager
ActivTrak.comComputer Software, 11-50 employees
SoGoSurvey
- SoGoSurvey makes it easy to create a survey even for the novice. I recently gave a spare license to a peer and they were able to easily develop a survey. I offered my help if she had any questions but she said that she'd definitely ask but "... I already love that I can change the answer format with the drop down. It's the best. "
- Customer support. I 'chat' with support personnel when I need to use a feature I haven't used. They are always quick to respond and answer my questions thoroughly. I can get the complete chat via email for future reference as well.
- Keeping clients up-to-date. SoGoSurvey regularly hosts free training and best practices webinars that keeps the basics at the forefront and shares best practices.
- The canvas (survey metrics) is easy to create and very versatile in summarizing the survey results.

Verified User
Employee in Information Technology
Commercial Real Estate Company, 10,001+ employeesCons
123FormBuilder (formerly 123ContactForm)
- One-off payment integration requires a higher subscription
- Storage is not commensurate with pricing
- Not exactly a strong negative, but could work on pricing it better for non-US markets
Principal Consultant
Evolution PartnersManagement Consulting, 51-200 employees
SoGoSurvey
- Providing users the ability to follow along a specific question example (eg. placeholder text in questions that users can see what the answer might look like)
- Better media management and implementation (eg. placing images/videos/gifs/etc. as standalone assets in the survey)
- Making the images added into a survey responsive to the screen they are being viewed on (eg. any images added to a survey do not adjust to the size of the screen, consequently showing up very small on mobile/tablet view)
- Exporting the survey to Word looks horrible - we'd love if the survey could be exported the way it looks when live into a similar-looking Word document or template

Verified User
Program Manager in Information Technology
Program Development Company, 1-10 employeesLikelihood to Renew
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 6.0
Based on 4 answers
I like the product, but I am no longer in control of the project where this product was being used. However, I would definitely use 123ContactForm on future products
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
SoGoSurvey
SoGoSurvey 8.6
Based on 2 answers
Will definitely use the software again as soon as we need another survey to be conducted.
President
Salient Realty GroupCommercial Real Estate, 1-10 employees
Usability
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
Easy to install and quickly explain to others how to use
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
SoGoSurvey
SoGoSurvey 8.3
Based on 13 answers
Very easy to use. My only challenge was the features offered in their Plus package didn't offer everything I would have liked (e.g. branching). The other area for improvement would be to allow an easier transition between Tracking and Reports.

Verified User
Vice-President in Other
Recreational Facilities & Services Company, 51-200 employeesReliability and Availability
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I did not encounter any blackout issues
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
SoGoSurvey
No score
No answers yet
No answers on this topic
Performance
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 9.0
Based on 1 answer
The interface was very good and easy to use. Everything loaded quickly and it was easy to integrate other products
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
SoGoSurvey
No score
No answers yet
No answers on this topic
Support Rating
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
Very neutral, did not have to use support a lot
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
SoGoSurvey
SoGoSurvey 8.9
Based on 13 answers
I've been very pleased with the support I have received from SoGo. The help menu is robust and answers most of my questions. In addition to that, my account representative checks in to offer assistance. SoGo also offers webinars to share best practices related to employee surveys, polls and customer experience surveys
Employee Relations and Total Rewards Manager
STCUFinancial Services, 501-1000 employees
Online Training
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
I installed 123ContactForm myself and while I had some issues installing it I was able to visit their website and the troubleshooting information they provided in their faq section. They did offer other support if a user needed additional support, but I found the information provided on their website to be more than sufficient
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
SoGoSurvey
No score
No answers yet
No answers on this topic
Implementation Rating
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 8.0
Based on 1 answer
123ContactForm was very easy to implement and the content provided by them supported the product very well and answered all of my questions
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
SoGoSurvey
No score
No answers yet
No answers on this topic
Alternatives Considered
123FormBuilder (formerly 123ContactForm)
Compared to JotForm or Woofoo, 123ContactForm offers a much better interface and better flexibility than the other tools. I have used JotForm only to get stumped by their inability to push the limits of the form. As for Woofoo, the level of ease of use in terms of their interface leaves much to be desired. Any updates made to their form was down using a WYSIWYG, where with 123ContactForm you can make the updates while building the form

Verified User
Analyst in Information Technology
Wholesale Company, 201-500 employeesSoGoSurvey
I find SoGoSurvey to be a powerful software and yet easy to use. Other software that I have used in the past would take a long time to build and edit and set up different logic. It was usually painful to make changes to surveys that were live. The distribution of surveys through anonymous channels was either missing or misleading. SoGoSurvey gives us the ability to design quickly, edit quickly and convert any survey into an anonymous survey.
Administrative Support Supervisor
ZAF AcademyE-Learning, 201-500 employees
Scalability
123FormBuilder (formerly 123ContactForm)
123FormBuilder (formerly 123ContactForm) 7.0
Based on 1 answer
It was easy to install and I believe that would make it easy to use across several websites
SEO Specialist
Sq1Marketing and Advertising, 51-200 employees
SoGoSurvey
No score
No answers yet
No answers on this topic
Return on Investment
123FormBuilder (formerly 123ContactForm)
- 123ContactForm has been positive for my business. It has saved us money because we did not require any development I was able to do this myself.
Director and Founder
tmdigital Aus Pty LtdMarketing and Advertising, 1-10 employees
SoGoSurvey
- Cost. The software is very reasonably priced when judged against its functionality. The cost and risk of deploying paper surveys, coupled with the additional time it would take to input the data before analysis, means we have a lot less to worry about, have saved time and money.
- Data and reputation. Security of data is important to us. Using this software has enhanced our credibility with clients. We're serious about data security and this software shows that we are.
- Ethics and reputation. We are also serious about achieving the highest ethical standards in research, and nothing in this software impedes our ability to meet these standards.
- Speed. The online training, all of which has been 1-2-1, helped me get to grips with the software and deploy it quickly. The quality of training is very high indeed.

Verified User
Director in Research & Development
Education Management Company, 1-10 employeesScreenshots
123FormBuilder (formerly 123ContactForm)
See All (6) 123FormBuilder (formerly 123ContactForm) ScreenshotsPricing Details
123FormBuilder (formerly 123ContactForm)
General
Free Trial
—Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
No
123FormBuilder (formerly 123ContactForm) Editions & Modules
Edition
Basic | Free |
---|---|
Gold | $192 |
Platinum | $393 |
Corporate | $79/month4 |
- per Month; or $190 per Year
- per Month; or $390 per Year
- billed annually
Additional Pricing Details
—SoGoSurvey
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
SoGoSurvey Editions & Modules
—