12mass vs BirdEye

• The smart clustering works wonder and will help you loads in managing a huge number of mentions everyday or reaching out to people who might be interested in your product. The tool cleverly groups similar tweets together even though they don't match word by word. It saves me time everyday responding to tweets with similar content. The nice thing about it is you can customize your responses so you don't sound like a machine, thus the personal touch is still there.
• 12mass is the only tool that allows you to measure your responses against stipulated metrics like engagement rate, click-through rate and so on, so you know which responses are best welcome by the audience
• The system gets smarter as you use it, which speeds up the conversations even further.

Read full review

• Easy to send review requests
• Managing & updating your online presence is a breeze
• The custom reports that Birdeye generates is useful for seeing traffic across multiple social platforms
• Managing and replying to reviews is easy to do from the interface
• The Setup and editing of the business profile and adding our social accounts was completely intuitive and easy

Read full review

• The system is rather bulky and can be complicated for new users to get familiarized with at first. There are a lot of tools to refine your search, which takes a while to understand the logic.
• It can be a bit slow at times and you'll need to refresh the system and type the search again.
• Would love to see the statistics being present in a more comprehensive way with a dialog decision tree drawn out.

Read full review

• If the review notifications came in at the same time as they do from the source social media it would make it more timely.
• Adding the ability to create surveys to send to out for feedback from patients would be useful
• Making the email templates more customizable

Read full review

• Better customer service and more interactions on twitter for sure! I've seen a huge jump in the interactions since I started using the product. Also, I've established a lot of connections with influencers by asking meaningful questions.
• It definitely saves time, I don't think you can ever engage with that many people manually.
• More people are trying our products as we find a fit between their needs and our offerings through engaging with them on Twitter.

Read full review

• We've seen an increase of new patients who have come to us because of the positive reviews.
• We've seen a higher Google placement /SEO function.

Read full review