• Targets only those users who have a demonstrated/mentioned interest in the solution you are offering
• Easily allows you to personalise your responses, and provides stats to allow you to track which ones are more popular (higher conversion rates). That way, you quickly know which responses are hitting home; which ones the people care about.
• The UI is intuitive. In the past 6 months, I've seen the changes made to the layout, and the learning curve is less daunting now.
• Free 30 day trial. They don't mess around. Try it; if it works, great. If not, ah well.
• It allows an SME like ours to take on bigger companies with bigger budgets.

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• Data Aggregation - All Sources Feeding into One Place.
• Research & Development - Great at listening to customers and actively improving the system.
• Reps/Support - Our rep is amazing! Always quickly responds and is incredibly helpful!

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• Still a bit of lag, but that's compared to super slick interfaces that we usually use like Google LinkedIn and Facebook. I hope they go big soon and can throw more money into their servers so we have a better experience! With the service they provide, I'm usually willing to wait a few extra seconds to reach many extra people.
• I would prefer the 'Delete' button to be bigger so its easier to quickly remove the unwanted stuff.
• Maybe different colored backgrounds for their responses? Right now the layout is all in shades of blue and white. While its still easy to navigate, it might be better to have more colors so certain parts stand out more.

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• It would be nice if the alerts about posts were a touch quicker. Sometimes I don't receive the alert until a day or two after it's actually made.
• Sometimes when I utilize the system to respond to a testimonial, it doesn't transfer over to the actual site. This is especially true for testimonials that are made on Google+. I do believe they are working on this issue.

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• Better customer service and more interactions on twitter for sure! I've seen a huge jump in the interactions since I started using the product. Also, I've established a lot of connections with influencers by asking meaningful questions.
• It definitely saves time, I don't think you can ever engage with that many people manually.
• More people are trying our products as we find a fit between their needs and our offerings through engaging with them on Twitter.

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• As marketers, we all know the value of a positive testimonial. People are very quick to leave negative comments regarding just about any situation. It's nice to have a forum that highlights many of the good things going on in a company.
• Birdeye is also a positive tool in helping us maintain a high response rate to all quotes made, whether they be positive or negative. We address all quotes as part of our business practice, and the software makes it easy for us to do this in a timely and professional manner.
• Overall, I feel the rates for Birdeye are a bit expensive. Since I have a number of facilities, it would be helpful for renewal purposes if they could have more discounts for multi-facility organizations.

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