What users are saying about
37 Ratings
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Top Rated
57 Ratings
37 Ratings
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Score 7.8 out of 100

Freshsales

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Top Rated
57 Ratings
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Score 8.1 out of 100

Likelihood to Recommend

1CRM

It is well suited for a small enterprise which is looking at budget as its main constraint, as this is literally the best priced model at $12 a month. Then again it provides much more than the basic CRM functionality, this also is good for any medium enterprises looking to work on its productivity in all the intertwined departments of sales, marketing, order management, project management, and finance.
Prashant Choudhary | TrustRadius Reviewer

Freshsales

If you're looking for an extremely cheap, bare-bones CRM that will house a few hundred contacts that you manually enter, FreshSales is probably a fine solution for you. If you're running a sales or customer success team with any sort of scale or sophistication, this system will be unable to support your needs. I used to be an advocate of FreshSales as a good starter CRM, but due to all of their issues with downtime and bugs - and the fact that they deleted over half of our user data (20,000+ records) - I would strongly recommend that you avoid this company and spend a little extra to get something reliable.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

1CRM
9.0
Freshsales
8.0
Customer data management / contact management
1CRM
9.0
Freshsales
8.3
Workflow management
1CRM
9.0
Freshsales
7.9
Territory management
1CRM
9.0
Freshsales
8.2
Opportunity management
1CRM
10.0
Freshsales
8.3
Integration with email client (e.g., Outlook or Gmail)
1CRM
9.0
Freshsales
7.9
Contract management
1CRM
7.0
Freshsales
Quote & order management
1CRM
10.0
Freshsales
Interaction tracking
1CRM
9.0
Freshsales
8.1
Channel / partner relationship management
1CRM
9.0
Freshsales
7.5

Customer Service & Support

1CRM
9.3
Freshsales
Case management
1CRM
10.0
Freshsales
Call center management
1CRM
9.0
Freshsales
Help desk management
1CRM
9.0
Freshsales

Marketing Automation

1CRM
10.0
Freshsales
7.9
Lead management
1CRM
10.0
Freshsales
8.3
Email marketing
1CRM
10.0
Freshsales
7.5

CRM Project Management

1CRM
9.7
Freshsales
7.9
Task management
1CRM
9.0
Freshsales
7.9
Billing and invoicing management
1CRM
10.0
Freshsales
Reporting
1CRM
10.0
Freshsales
7.9

CRM Reporting & Analytics

1CRM
9.0
Freshsales
8.1
Forecasting
1CRM
8.0
Freshsales
7.6
Pipeline visualization
1CRM
9.0
Freshsales
8.5
Customizable reports
1CRM
10.0
Freshsales
8.1

Customization

1CRM
8.5
Freshsales
7.9
Custom fields
1CRM
8.0
Freshsales
8.2
Custom objects
1CRM
8.0
Freshsales
8.2
Scripting environment
1CRM
9.0
Freshsales
API for custom integration
1CRM
9.0
Freshsales
7.4

Security

1CRM
8.5
Freshsales
8.0
Single sign-on capability
1CRM
8.0
Freshsales
8.0
Role-based user permissions
1CRM
9.0
Freshsales
8.1

Social CRM

1CRM
7.5
Freshsales
Social data
1CRM
7.0
Freshsales
Social engagement
1CRM
8.0
Freshsales

Integrations with 3rd-party Software

1CRM
9.5
Freshsales
Marketing automation
1CRM
9.0
Freshsales
Compensation management
1CRM
10.0
Freshsales

Platform

1CRM
9.0
Freshsales
7.3
Mobile access
1CRM
9.0
Freshsales
7.3

Pros

1CRM

  • Sales management.
  • Marketing management.
Prashant Choudhary | TrustRadius Reviewer

Freshsales

  • It helps you automate your onboarding process for new leads.
  • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
  • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
Brandon Howard | TrustRadius Reviewer

Cons

1CRM

  • Some random logouts but way less compared to others.
  • Becomes a little cluttered as it has all products, services and order management.
Prashant Choudhary | TrustRadius Reviewer

Freshsales

  • Automation ('workflows') need a bit of work. In comparison to other sales CRMs that automatically 'nudge' sales staff when a phone call or email hasn't been returned (for example), these nudges can be created as 'tasks' in Freshsales, but only by someone who knows what they're doing, setting explicit trigger and action rules that don't always cover all scenarios.
  • Event tracking with Segment (or just with their JS library) is a little bit haphazard. I'm sure it works well for in-app actions, but if a user visits your website and interacts with you and you aren't using the Freshsales forms on your website, it can be hard to identify users and track website visits and actions etc.
  • Learning curve– seems to be aimed at users with a bit more technical know-how; so might work well for SaaS sales teams or sales engineers, but not so much for users in other industries. Our non-technical staff have found it to be confusing.
  • Mobile Application– works very well as a contact directory, retrieving a quick overview of interactions, and now you can place voice notes that sync with the web app; these features aren't necessarily critical to our field salespeople. A user will still need to 'come back to the office' to retrieve missed voicemails, update deals notes, as well as place calls from their VoIP number. Freshsales will forward calls to a mobile, but won't allow the sales staff to place calls from their mobile device using their VoIP numbers (or receive calls from these lines).
Anonymous | TrustRadius Reviewer

Usability

1CRM

No score
No answers yet
No answers on this topic

Freshsales

Freshsales 8.2
Based on 1 answer
I'm only trained in one portion of it, and I find that easy enough to maneuver. It's not an everyday must use product for me, so the fact that I can come back after days off and still find my way very easily speaks to the UI of the product
Anonymous | TrustRadius Reviewer

Alternatives Considered

1CRM

1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the power to coalesce several departments to work in an orderly manner.
This helps any small or medium enterprises unleash the power of automation as well as overall management of projects, services and deliverables.
Prashant Choudhary | TrustRadius Reviewer

Freshsales

Price, special offersSupport in our local place via partnersSimplicity of useFlexible API and already done integrations with G Suite and Office 365Between the users, they have chosen Freshsales as more easy to use.
Renan Otero | TrustRadius Reviewer

Return on Investment

1CRM

  • It has overall increased sales productivity.
  • Has reduced lead time for customer and made the deliveries faster and more efficient.
Prashant Choudhary | TrustRadius Reviewer

Freshsales

  • It is too soon to make a determination on ROI, but I do think it will help me be more efficient.
  • The reporting functions help me stay on track of sales opportunities.
  • The task reminders help me accelerate how quickly deals come together.
Dan Styklunas | TrustRadius Reviewer

Screenshots

Pricing Details

1CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

1CRM Editions & Modules

Additional Pricing Details

Freshsales

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Freshsales Editions & Modules

Edition
SPROUT$01
BLOSSOM$121
GARDEN$251
ESTATE$491
Forest$791
  1. /user/month
Additional Pricing Details
21-day FREE trial. No credit card required. Free to get started, affordable as you grow

Rating Summary

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