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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    1CRM

    Score9 out of 10
    N/A1CRM is an advanced government-level CRM system that combines industry-standard CRM features with comprehensive order management, service management and project management.

    $15

    per month

    Freshsales

    Score8.9 out of 10
    N/AFreshsales is a sales force automation solution for sales teams. It provides features that help salespeople to attract quality leads, engage in contextual conversations, drive deals with AI-powered insights, and nurture customer relationships. With built-in email, phone, chat, and telephony, Freshsales gives sales teams more time for selling by automating the sales process. It includes Freddy AI, salespeople can get insights into the best deals to go after and what actions to take and predict…

    $11

    per month per user

    Pricing
    1CRMFreshsales
    Editions & Modules
    Startup
    $15
    per month
    Startup+
    $23
    per month
    Professional
    $33
    per month
    Enterprise
    $39
    per month
    Free
    Free trial
    Growth
    $11
    per month per user
    Pro
    $47
    per month per user
    Enterprise
    $71
    per month per user
    Offerings
    Pricing Offerings
    1CRMFreshsales
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsTry 1CRM free for 30 days, no credit card requiredA discount is offered for annual billing.
    More Pricing Information
    Community Pulse
    1CRMFreshsales
    Considered Both Products
    Portage CyberTech
    Chose 1CRM
    1CRM has the lowest price and is not just a CRM but a bundle of efficient tools in one package that improves the motion of the entire framework in an organization in a fluid and synchronized way. It provides a platform to improve the productivity on each and every step and the …
    Incentivized
    Freshworks Inc
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    5 Answers
    100%
    Would buy again
    8 Answers
    Delivers good value for the price
    No answers on this topic
    100%
    Delivers good value for the price
    7 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    5 Answers
    100%
    Happy with the feature set
    8 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    5 Answers
    100%
    Lived up to sales and marketing promises
    7 Answers
    Implementation went as expected
    100%
    Implementation went as expected
    5 Answers
    100%
    Implementation went as expected
    7 Answers
    Features
    1CRMFreshsales
    Sales Force Automation
    Comparison of Sales Force Automation features of 1CRM and Freshsales
    Feature
    1CRM
    9.0
    6 Ratings
    14% above category average
    Freshsales
    9.6
    54 Ratings
    20% above category average
    Customer data management / contact management10.06 Ratings10.054 Ratings
    Workflow management8.06 Ratings8.752 Ratings
    Territory management8.06 Ratings10.041 Ratings
    Opportunity management10.06 Ratings10.046 Ratings
    Integration with email client (e.g., Outlook or Gmail)9.06 Ratings10.053 Ratings
    Contract management8.06 Ratings00 Ratings
    Quote & order management9.06 Ratings8.72 Ratings
    Interaction tracking10.06 Ratings9.353 Ratings
    Channel / partner relationship management9.06 Ratings10.039 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of 1CRM and Freshsales
    Feature
    1CRM
    8.7
    6 Ratings
    12% above category average
    Freshsales
    -
    Ratings
    Case management9.06 Ratings00 Ratings
    Call center management8.06 Ratings00 Ratings
    Help desk management9.05 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of 1CRM and Freshsales
    Feature
    1CRM
    9.0
    6 Ratings
    15% above category average
    Freshsales
    10.0
    51 Ratings
    26% above category average
    Lead management9.06 Ratings10.049 Ratings
    Email marketing9.06 Ratings10.050 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of 1CRM and Freshsales
    Feature
    1CRM
    8.7
    6 Ratings
    12% above category average
    Freshsales
    8.4
    52 Ratings
    9% above category average
    Task management9.06 Ratings8.749 Ratings
    Billing and invoicing management7.06 Ratings00 Ratings
    Reporting10.06 Ratings8.051 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of 1CRM and Freshsales
    Feature
    1CRM
    8.7
    6 Ratings
    13% above category average
    Freshsales
    8.2
    53 Ratings
    7% above category average
    Forecasting8.06 Ratings8.045 Ratings
    Pipeline visualization10.06 Ratings8.753 Ratings
    Customizable reports8.06 Ratings8.047 Ratings
    Customization
    Comparison of Customization features of 1CRM and Freshsales
    Feature
    1CRM
    8.0
    6 Ratings
    5% above category average
    Freshsales
    9.0
    51 Ratings
    16% above category average
    Custom fields8.06 Ratings8.651 Ratings
    Custom objects8.05 Ratings8.341 Ratings
    Scripting environment8.05 Ratings00 Ratings
    API for custom integration8.05 Ratings10.038 Ratings
    Security
    Comparison of Security features of 1CRM and Freshsales
    Feature
    1CRM
    8.0
    6 Ratings
    5% below category average
    Freshsales
    10.0
    47 Ratings
    17% above category average
    Single sign-on capability8.06 Ratings10.040 Ratings
    Role-based user permissions8.06 Ratings10.047 Ratings
    Social CRM
    Comparison of Social CRM features of 1CRM and Freshsales
    Feature
    1CRM
    8.5
    5 Ratings
    12% above category average
    Freshsales
    -
    Ratings
    Social data8.05 Ratings00 Ratings
    Social engagement9.05 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of 1CRM and Freshsales
    Feature
    1CRM
    9.0
    5 Ratings
    18% above category average
    Freshsales
    -
    Ratings
    Marketing automation9.05 Ratings00 Ratings
    Compensation management9.05 Ratings00 Ratings
    Platform
    Comparison of Platform features of 1CRM and Freshsales
    Feature
    1CRM
    7.2
    4 Ratings
    6% below category average
    Freshsales
    9.0
    47 Ratings
    17% above category average
    Mobile access7.24 Ratings9.047 Ratings
    Best Alternatives
    1CRMFreshsales
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    1CRMFreshsales
    Likelihood to Recommend
    9.0
    (6 ratings)
    10.0
    (54 ratings)
    Usability
    9.0
    (5 ratings)
    10.0
    (9 ratings)
    Support Rating
    9.9
    (4 ratings)
    7.0
    (6 ratings)
    User Testimonials
    1CRMFreshsales
    Likelihood to Recommend
    Portage CyberTech
    I liked the fact that all the customer data was in one place with easy access. Instead of trying to hunt down specific data points, everyone on our team had access to the data. It was connected to a booking system that we used which was easy to enter orders and keep track of all opportunities.
    Read full review
    Freshworks Inc
    Generally speaking for small to mid sized team I really cannot recommend it enough. It has an excellent feature set, good amount of integrations, fairly customisable and backed by solid support. And the pricing is very competitive too. I feel like if your team is larger than that, you might want to look at other alternatives but for teams that size, its really perfect.
    Incentivized
    Read full review
    Pros
    Portage CyberTech
    • It analysis trade made on the day for the customer.
    • It helps to build product catalog and track information.
    • It manages and stores large amount of very sensitive or private data.
    Read full review
    Freshworks Inc
    • It helps you automate your onboarding process for new leads.
    • It has lots of integrations with other apps, so you can interact with other things like calendars and calls.
    • It's pretty easy to set sequences so the platform automatically follows up with people for you. This is not only helpful for your sales pipeline, but also for client communication when working on a project that requires their input.
    Incentivized
    Read full review
    Cons
    Portage CyberTech
    • Some random logouts but way less compared to others.
    • Becomes a little cluttered as it has all products, services and order management.
    Incentivized
    Read full review
    Freshworks Inc
    • Leads and Contacts do not seem to be adequately defined.
    • Reporting is not as robust as we would like it to be
    • Integration with FreshDesk is one way - we can see information from FreshDesk to FreshSales but not vice versa
    Incentivized
    Read full review
    Usability
    Portage CyberTech
    I give this rating due to ease of usage, data retrieval (which is integral part of my position), reporting and retention of information. I love the fact that we can assign tasks across the team and set targets etc.
    Read full review
    Freshworks Inc
    I would give Freshworks CRM's overall usability a 7 out of 10. Although the software has improved since we first obtained it, it still could use improvements to make functionality more intuitive and easier for the average user. It is not that challenging but there is definitely a learning curve
    Incentivized
    Read full review
    Support Rating
    Portage CyberTech
    Through the usage of 1CRM, customers are satisfied as the work is done easily and fast. So it ensures tracking and ranking client performance, sharing customizable dashboards. It also gives a way to easily see previous transaction and personalize the customer experience. So 1CRM ease our work to analysis and report the commodity sector.
    Read full review
    Freshworks Inc
    When you initially log in to Freshworks, you get snippets to guide you on how to set up. You have a chat option on every page so you can reach out to the support agent and get your issues resolved in real time. The agents are fast, responsive, and experienced in handling even a person who introduced CRM to the world...
    Read full review
    Alternatives Considered
    Portage CyberTech
    It's more advanced and interactive to use. And it's cloud based built in latest technology so it's much better for me to use.
    Incentivized
    Read full review
    Freshworks Inc
    We selected FreshSales because we needed something cheaper and more user-friendly than Salesforce, but we're now in the process of switching to HubSpot because it gives you the best of both worlds - ease of use + scale and reliability
    Read full review
    Return on Investment
    Portage CyberTech
    • I'm satisfied with 1crm as it makes us to gain profit.
    • 1crm is used in our whole department which ease to collect data of customers.
    • It makes our job easy to store large amount of information.
    Read full review
    Freshworks Inc
    • Increased visibility of open deals, as well as encouraging 'clean' data
    • Faster data updating (if Freshsales is used as our sole source of data)
    • Some follow-ups are missed, as sales staff forget to create new tasks after each follow up, depending on if the call was answered or not (for example)
    Incentivized
    Read full review
    ScreenShots

    Freshsales Screenshots

    Screenshot of Contact viewScreenshot of DashboardsScreenshot of WorkflowsScreenshot of Lead Sc