What users are saying about

1ShoppingCart

23 Ratings

Volusion

28 Ratings

1ShoppingCart

23 Ratings
Score 5.5 out of 101

Volusion

28 Ratings
Score 6.7 out of 101

Add comparison

Likelihood to Recommend

1ShoppingCart

It's really user preference. Some people have been told by other colleagues that it's a great system to use so they want to go with that. There are other systems that do exactly the same thing. I have not found that 1ShoppingCart has any unique features that would lead me to persuade a client to use it over another one. I usually have clients look at two or three options and give feedback. Sometimes it comes down to monthly prices.

Volusion

If you want/need a platform that is feature-rich without breaking the bank - it's fantastic and something you can grow into. If you need heavy visual customization, Volusion may not be the best fit for you. While Volusion has hundreds of features, you'll need to make sure your short list of features that are important or critical to your business are part of that list because if Volusion doesn't have a feature you want or need, it's not likely something that can be added. The customization options are mostly limited to visual appearance. We cannot change how the system works or add functionality that isn't already there

Feature Rating Comparison

Online Storefront

1ShoppingCart
7.9
Volusion
7.6
Product catalog & listings
1ShoppingCart
7.5
Volusion
8.0
Product management
1ShoppingCart
8.0
Volusion
8.1
Bulk product upload
1ShoppingCart
9.0
Volusion
8.1
Branding
1ShoppingCart
7.5
Volusion
7.0
Mobile storefront
1ShoppingCart
9.0
Volusion
7.0
Product variations
1ShoppingCart
9.0
Volusion
9.0
Website integration
1ShoppingCart
7.0
Volusion
8.0
Visual customization
1ShoppingCart
7.0
Volusion
7.0
CMS
1ShoppingCart
7.0
Volusion
6.1

Online Shopping Cart

1ShoppingCart
8.0
Volusion
6.0
Abandoned cart recovery
1ShoppingCart
9.0
Volusion
4.0
Checkout user experience
1ShoppingCart
7.0
Volusion
8.0

Online Payment System

1ShoppingCart
7.5
Volusion
9.0
eCommerce security
1ShoppingCart
7.5
Volusion
9.0

eCommerce Marketing

1ShoppingCart
7.5
Volusion
7.0
Promotions & discounts
1ShoppingCart
8.0
Volusion
8.0
Personalized recommendations
1ShoppingCart
7.5
Volusion
6.0
SEO
1ShoppingCart
7.0
Volusion
7.1

eCommerce Business Management

1ShoppingCart
9.0
Volusion
8.0
Multi-site management
1ShoppingCart
9.0
Volusion
3.0
Order processing
1ShoppingCart
9.0
Volusion
10.0
Inventory management
1ShoppingCart
9.0
Volusion
10.0
Shipping
1ShoppingCart
9.0
Volusion
9.9
Custom functionality
1ShoppingCart
9.0
Volusion
7.0

Pros

  • Email broadcasts are super easy with 1ShoppingCart
  • Affiliate set up and management is easy
  • It makes for a really easy start up.
  • It is easy for nontechnical people to get started and to maintain a web store.
  • It has sales reps that can walk you through business processes like Credit Card authorization and setting up a plan.

Cons

  • I found their customer service team to be confusing with their responses and not as helpful as other products customer service teams. It can be frustrating to try to decipher their responses to more complicated questions and often felt a little 'annoying' whenever I needed to reach out.
  • When creating newsletters, I found the WYSIWYG (what you see if what you get) version of creating newsletters the formatting was almost always off which always resulted in needing to send tests to myself to fix the formatting because it never showed up as it would look when it was sent. That took a lot of extra time to edit.
  • Lots of different options with reports, as a beginner you may need someone else to support you. In the beginning I needed support from other team members in how to understand and create certain reports. Not the most intuitive and user friendly until you understand what you're doing!
  • The sales reps are good about getting a person through the start up process, but are not available when you need help. I often felt that once they got my money flowing into their organization, they abandoned me.
  • The software could be limited to just their normal offers and set up. You can't really "think outside the box" with a product like Volusion. It's just not as flexible as being able to write in .NET or a language to support different promos or offers.

Likelihood to Renew

1ShoppingCart5.5
Based on 2 answers
If I were in charge of the renewal decision I would really take a look at 1SC vs. Infusionsoft. There are many ways each are great and many ways they are different. I would look at what was best for my company and make the choice accordingly. I find that Infusionsoft has many more ways to intuitively market, segment and cultivate new leads and grow the business as a whole than 1SC currently has.
Volusion9.7
Based on 11 answers
The main reason we are not going to continue to use Volusion is because the company did not get off the ground. They gave it a try for one year and did not make enough profit. I do not think this is the fault of Volusion, but due to the fact their business model was not thought out completely.

Usability

No score
No answers yet
No answers on this topic
Volusion10.0
Based on 1 answer
I know what to do to add a new product, promotion or do an analysis of sales.

Support

No score
No answers yet
No answers on this topic
Volusion10.0
Based on 1 answer
The people are based in the US. There is no language barrier. They are extremely well trained and bright people. They are not under the gun to get me off the phone. They care about solving my problem then and there.

There is no other customer service organization that I have dealt with either in the US or abroad (gasp) that comes close to providing the excellent customer service that I receive from Volusion.

Implementation

No score
No answers yet
No answers on this topic
Volusion10.0
Based on 2 answers
Do it during your low season, if you have one. Test all functionality before going live. Be sure Volusion has your URL.

Alternatives Considered

Again, it's the client that usually selects the system they want to use. I think 1ShoppingCart has lower monthly payment options so that makes it more appealing. Infusionsoft has a $2k payment that must be made in order to use their product
Volusion provided the best overall list of features, performance history, and bang for the buck. By not being the new kid on the block, they have worked out a lot the bugs and kinks that plague many ecommerce platforms. They've also refined a system that is very user-friendly for both customers and store administrators

Return on Investment

  • Faster lead conversion, definitely
  • I have no specific information regarding that.

Screenshots

1ShoppingCart

Pricing Details

1ShoppingCart

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No
1ShoppingCart Editions & Modules
1ShoppingCart
Additional Pricing Details

Volusion

General
Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Volusion Editions & Modules
Volusion
Edition
Mini
$151
Plus
$351
Pro
$751
1. per plan
Additional Pricing Details