What users are saying about
4 Ratings
18 Ratings
4 Ratings
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Score 9 out of 100
18 Ratings
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Score 8.4 out of 100

Likelihood to Recommend

365Ticketing

I would recommend 365Ticketing to anyone who is finding it difficult in managing customer service tickets and tasks using their legacy software. This is the ultimate solution for all of your ticketing management, respecting deadlines and being on top of your deliverables. It is highly versatile and effective in helping you keep tabs on everything from a management perspective as well. 365Ticketing might be less appropriate when you are working internally among your team with fewer client communications - where you want a effective document store and the ability to reference / design and build out flow charts, tech stack diagrams etc. for your typical software / web application development.
Darshil Shah | TrustRadius Reviewer

Teamwork Desk

Teamwork is perfect for small to medium size business. It can be used for any scenario where a team needs to track and respond to email requests, questions or issues. We even had our HR team use it form recruitment communications
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Incident and problem management

365Ticketing
8.0
Teamwork Desk
8.8
Organize and prioritize service tickets
365Ticketing
7.0
Teamwork Desk
9.5
Expert directory
365Ticketing
8.0
Teamwork Desk
ITSM collaboration and documentation
365Ticketing
8.0
Teamwork Desk
9.0
Ticket creation and submission
365Ticketing
8.0
Teamwork Desk
9.1
Ticket response
365Ticketing
9.0
Teamwork Desk
8.6
Subscription-based notifications
365Ticketing
Teamwork Desk
7.7

Self Help Community

365Ticketing
9.0
Teamwork Desk
8.6
Internal knowledge base
365Ticketing
9.0
Teamwork Desk
8.6
External knowledge base
365Ticketing
Teamwork Desk
8.6

Multi-Channel Help

365Ticketing
9.0
Teamwork Desk
9.0
Email support
365Ticketing
9.0
Teamwork Desk
10.0
Customer portal
365Ticketing
Teamwork Desk
8.6
Help Desk CRM integration
365Ticketing
Teamwork Desk
8.4

Pros

365Ticketing

  • It helps in respecting deadlines of the client by effectively managing the tasks as per their priority and due date.
  • Resolves difficulty in effective organization of a zillion tickets that we usually receive for system upgradation.
  • Helps our team be productive and focus on what is important i.e. working on client tasks.
  • Easy to use and scalable.
  • Effective in measuring the utilization and productivity of the team.
Darshil Shah | TrustRadius Reviewer

Teamwork Desk

  • The easy-to-use interface helps me to respond directly and issue the ticket to the appropriate team member and even sent a priority status for the ticket.
  • It is helping me to easily handle queries since it helps me to unify tickets through channels or email.
  • Dashboard is very much intuitive.
  • Cost effective platform.
Rebacca Flowers | TrustRadius Reviewer

Cons

365Ticketing

  • User Interface can be designed [to be] a little more intuitive
  • Personalization can be used to help user focus on the tasks they are proficient in, e.g. letting the network admin know what pending and unassigned tickets are related to their field when they are almost caught up with their existing work.
  • Effective timeline management feature can be added to make the tool more comprehensive.
Darshil Shah | TrustRadius Reviewer

Teamwork Desk

  • Help docs can be cumbersome to manage, especially write articles
  • The mobile app is good, but there's A LOT of room for improvement (I believe they are working on new app)
  • Pricing can be a bit steep the more users you get for higher end plan
  • Needs to provide a good way to integrate third-party data inside tickets... For example, show customer's orders while viewing ticket
  • Needs a better popup form, current "Access" widget is not very good
Viktor Nagornyy | TrustRadius Reviewer

Support Rating

365Ticketing

No score
No answers yet
No answers on this topic

Teamwork Desk

Teamwork Desk 10.0
Based on 2 answers
I have never (ever) gone more than 30 min from receiving a response from their support team(!)
Jeff Mendelson, MBA | TrustRadius Reviewer

Alternatives Considered

365Ticketing

The 365Ticketing tool seems to be a good option for us compared to alternatives that we have used up till now - primarily because it has the right number of features that are required for effective ticket management, not too many to overwhelm our platform admin and team and not too few where we would have do most of the organizational tasks. It has got everything you would need for collaborating with your customer effectively and be always on top of your game in helping your clients with all they need.
Darshil Shah | TrustRadius Reviewer

Teamwork Desk

We have used multiple products to help keep the team organized. They all seem to have similar functions but Teamwork had the best overall experience including the UI and the functionality.
Matthew McKenzie | TrustRadius Reviewer

Return on Investment

365Ticketing

  • Increase in organizational abilities.
  • Increased adherence to customer's SLAs and deadlines due to tasks prioritization.
  • Effectively collaborate with customer on a single platform.
Darshil Shah | TrustRadius Reviewer

Teamwork Desk

  • Increase visibility for support personnel
  • Tickets don’t fall through the cracks
  • Great reporting for managers
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

365Ticketing

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

365Ticketing Editions & Modules

Edition
365Ticketing$171
  1. user/month
Additional Pricing Details

Teamwork Desk

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Teamwork Desk Editions & Modules

Edition
EnterpriseContact sales team
Free Forever$0.002
Pro$10.003
Premium$18.003
  1. per month
  2. per user/per month
Additional Pricing Details

Rating Summary

Likelihood to Recommend

365Ticketing
9.0
Teamwork Desk
9.5

Support Rating

365Ticketing
Teamwork Desk
10.0

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